Head of Mid-Market Solutions Engineering

AI Chopping Block, Inc.; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Factory is seeking a Solutions Engineering Manager to lead the Mid-Market Solutions Engineering team and own the full customer lifecycle—from discovery to post-sales expansion—for our fastest-growing accounts.

You will hire, coach, and set standards while collaborating with Mid-Market Sales, Product, and Engineering. This hands-on leadership role requires strong technical fluency, people leadership, and the ability to balance deal pressure with measurable results.

Qualifications

• 2+ years leading Solutions Engineering, Field Engineering, or similar teams in enterprise software.
• Strong track record sourcing, assessing, and closing senior technical talent.
• Solid foundation in modern software development workflows, CI/CD, and AI tooling.
• Ability to partner with Sales while protecting technical integrity and trust.
• Comfort in high-pressure, customer-facing environments; can move stalled deployments forward.
• Operational discipline: track win rates and pilot outcomes with data.
• Executive presence; communicate clearly with developers, architects and CTOs.
• A builder mindset; thrives in a fast-moving startup with limited structure.

Responsibilities

• Build the Mid-Market Solutions Engineering team: hire, recruit, and grow the core group.
• Design and iterate operating playbooks across discovery, pilot scoping, and security reviews.
• Own team's technical win rate, time-to-win, pilot-to-prod, and post-sales expansion.
• Partner with Sales leadership and Account Executives for high-quality technical discovery and demos.
• Carry accounts directly while the team ramps; escalate complex evaluations as needed.
• Onboard, coach, and develop Solutions Engineers; define career paths and ramp goals.
• Serve as the voice of the field to Product and Engineering; feed insights back internally.

Skills

Leadership in SE/Field Eng

Pre-sales & post-sales

Technical fluency

Executive communication

Team-building

Tools

Agentic coding tools

LLM-based products

Developer platform sales

Job description

Factory is seeking a Solutions Engineering Manager to lead the Mid-Market Solutions Engineering team and own the full customer lifecycle—from discovery to post-sales expansion—for our fastest-growing accounts.

You will hire, coach, and set standards while collaborating with Mid-Market Sales, Product, and Engineering. This hands-on leadership role requires strong technical fluency, people leadership, and the ability to balance deal pressure with measurable results.