Impactful Mid-Market Solutions Engineer – NYC

Factory; New York, San Francisco (NY, CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Factory is hiring a Mid-Market Solutions Engineer with a strong software engineering foundation and a passion for customer success. You will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory.

This in-office role in NYC requires collaborating across engineering, product, sales, and customer success teams, leading onboarding, diagnosing issues, and driving scalable improvements to the customer experience.

Qualifications

• Bachelor’s degree in CS, engineering, or related field with 2–3 years in a customer-facing technical role.
• Strong fundamentals in software development, debugging, testing, and modern engineering workflows.
• Ability to read and troubleshoot code across languages and stacks.
• Excellent written and verbal communication; ability to collaborate across engineering, product, sales, and customer success teams.
• High learning velocity and ownership in a fast-moving startup environment.

Responsibilities

• Own the technical customer journey from evaluation through pilot, onboarding, conversion, and continued adoption.
• Lead onboarding and enablement sessions for developers integrating Factory.
• Diagnose and resolve issues across customer environments, collaborating with engineering when needed.
• Identify friction and drive scalable improvements to product and onboarding experience.

Skills

Software engineering

Customer-facing role

Code readability

Debugging skills

Communication skills

Problem solving

Education

CS/Engineering degree

Job description

Factory is hiring a Mid-Market Solutions Engineer with a strong software engineering foundation and a passion for customer success. You will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory.

This in-office role in NYC requires collaborating across engineering, product, sales, and customer success teams, leading onboarding, diagnosing issues, and driving scalable improvements to the customer experience.