Head of Member Experience & Hospitality Excellence

Baltimore Country Club; Baltimore (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

Baltimore Country Club in Baltimore, MD, seeks a Director of Member Experience to elevate hospitality across dining, events, sports, and guest interactions, ensuring every moment feels thoughtful and memorable. This leadership role drives cross‑department collaboration, mentors staff, manages the member feedback process, analyzes survey data, and translates insights into Experience Roadmaps.

The ideal candidate has refined hospitality expertise, strong communication and relationship‑building

Qualifications

• College degree in hospitality or related field preferred.
• Experience with survey management and data analysis.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Lead efforts to create exceptional member experiences across club touchpoints.
• Mentor and train department leaders and staff.
• Manage member feedback surveys and data analysis.
• Translate insights into Experience Roadmaps and improvements.
• Collaborate with General Manager and Board to align goals.

Skills

Leadership

Communication

Hospitality

Survey analysis

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office

Job description

Baltimore Country Club in Baltimore, MD, seeks a Director of Member Experience to elevate hospitality across dining, events, sports, and guest interactions, ensuring every moment feels thoughtful and memorable. This leadership role drives cross‑department collaboration, mentors staff, manages the member feedback process, analyzes survey data, and translates insights into Experience Roadmaps.

The ideal candidate has refined hospitality expertise, strong communication and relationship‑building