Head of Member Experience & Growth

Bridge Credit Union; Powell (OH); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Vacation & sick leave

Short-term disability

Long-term disability

Life insurance

Job summary

Bridge Credit Union in Powell, OH, seeks a Chief Experience Officer to oversee branch administration, call center, marketing, operations and business development, delivering outstanding member experience and growth.

The role develops and executes a member services plan, creates a proactive sales culture, and ensures timely, courteous service while tracking KPIs and maintaining external relations. It requires leadership across cross-functional teams.

Qualifications

• Experience in financial services or a member-focused industry.
• Strong analytical abilities to interpret data, feedback, and performance metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee branch administration, call center, marketing, operations and business development.
• Develop and execute a member services plan and strategy to drive growth and membership.
• Create a proactive, needs-based sales approach and ensure excellent execution.
• Monitor KPIs and maintain professional relations with external contacts.
• Lead, train, supervise and motivate team members across the organization.

Skills

UX design

Strategic planning

Public relations

Project management

Leadership

Data analysis

Communication

Education

Bachelor’s degree in Business/Marketing/Communications

Advanced degree or certifications a plus

Job description

Bridge Credit Union in Powell, OH, seeks a Chief Experience Officer to oversee branch administration, call center, marketing, operations and business development, delivering outstanding member experience and growth.

The role develops and executes a member services plan, creates a proactive sales culture, and ensures timely, courteous service while tracking KPIs and maintaining external relations. It requires leadership across cross-functional teams.