Chief Member Experience & Growth Officer

Chevron Federal Credit Union; United States; Remote; USD 180,000 - 320,000; Full time

Benefits offered by this job

Bonus/incentives for all regular

401(k) with 8% company contribution

Medical, dental, and vision insurance

PTO and paid sabbaticals

Job summary

Chevron Federal Credit Union is seeking a Chief Experience Officer (CXO) to lead a multi-channel member experience strategy across branches, virtual centers, call centers, and digital services. You will drive brand alignment, growth strategies for deposits and membership, and a proactive sales culture while partnering with senior leaders to balance growth, risk, and member trust.

You will oversee budgets, forecasts, and vendor performance, and leverage analytics and AI to improve efficiency,

Qualifications

• Proven ability to lead large, multi-channel member-facing organizations with measurable outcomes.
• Experience designing and executing deposits and membership growth strategies.
• Strong leadership and change management with cross-functional collaboration.

Responsibilities

• Own member experience strategy and outcomes for deposits and membership growth.
• Drive performance across branches, call center, and digital channels.
• Lead a proactive, member-centered sales culture with clear expectations.
• Protect and advance the brand; ensure aligned communications and campaigns.
• Own budgets, forecasts, and vendor performance for Retail Delivery and Marketing.

Skills

Member experience leadership

Deposits growth strategy

Multi-channel operations

Executive communication

Change management

Data-driven decisions

Education

Bachelor's degree

Advanced degree preferred

Job description

Chevron Federal Credit Union is seeking a Chief Experience Officer (CXO) to lead a multi-channel member experience strategy across branches, virtual centers, call centers, and digital services. You will drive brand alignment, growth strategies for deposits and membership, and a proactive sales culture while partnering with senior leaders to balance growth, risk, and member trust.

You will oversee budgets, forecasts, and vendor performance, and leverage analytics and AI to improve efficiency,