Contact Center Manager — Member Experience Lead

Bridge Credit Union; Powell (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and vision insurance

Dental insurance

401K with 5% match

Vacation and sick leave

Disability insurance

Life insurance

And more!

Job summary

Bridge Credit Union in Powell, OH is seeking an onsite Call Center Supervisor to direct and administer the branch's operational efforts, ensuring service, sales, productivity and quality goals are met. You will train, direct, and supervise branch staff to deliver prompt, professional service.

The ideal candidate has 3–5 years of related experience, strong organizational skills, and a solid understanding of financial industry products and compliance.

Qualifications

• Three to five years related experience in a similar role.
• Strong organizational and managerial skills.
• Experience in the financial industry preferred.

Responsibilities

• Directs Contact Center activity to meet goals for service, sales, productivity and quality of work.
• Oversees provision of a full range of services to members and prospective members.
• Trains, directs, and supervises branch staff.

Skills

Call center supervision

Customer service

Operations management

Job description

Bridge Credit Union in Powell, OH is seeking an onsite Call Center Supervisor to direct and administer the branch's operational efforts, ensuring service, sales, productivity and quality goals are met. You will train, direct, and supervise branch staff to deliver prompt, professional service.

The ideal candidate has 3–5 years of related experience, strong organizational skills, and a solid understanding of financial industry products and compliance.