Chief Member Experience & Growth Officer

Campus Federal; New Jersey; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% paid health, dental, and LTD insurance

Generous paid vacation

Paid sick leave

Job summary

Campus Federal in New Jersey is seeking a Chief Experience Officer (CXO) to lead Retail Branch Operations, marketing, and member experience strategies. This executive will enhance member services and drive growth while ensuring alignment with the organization's mission and values. A successful candidate will have over 10 years of leadership experience in retail banking, a bachelor’s degree, and a passion for service excellence. Benefits include 100% paid health insurance, generous vacation, and sick leave.

Qualifications

• 10+ years of progressive leadership experience in retail banking or credit union operations.
• Proven success in leading cross-functional teams and driving growth through service excellence.
• Experience in business development and marketing is required.

Responsibilities

• Lead Retail Branch Operations and Marketing strategies.
• Develop and execute retail strategy aligned with growth goals.
• Champion digital adoption and innovation to improve the member journey.

Skills

Strategic leadership

Operational discipline

Relationship-driven leadership

Retail banking knowledge

Business development

Member experience enhancement

Education

Bachelor’s degree in Business, Finance, Marketing, or Management

Master’s degree or MBA

Job description

Campus Federal in New Jersey is seeking a Chief Experience Officer (CXO) to lead Retail Branch Operations, marketing, and member experience strategies. This executive will enhance member services and drive growth while ensuring alignment with the organization's mission and values. A successful candidate will have over 10 years of leadership experience in retail banking, a bachelor’s degree, and a passion for service excellence. Benefits include 100% paid health insurance, generous vacation, and sick leave.