Chief Member Experience & Growth Officer

Verve A Credit Union

Oshkosh (WI)

On-site

USD 180,000 - 320,000

Full time

9 days ago

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Job summary

Verve A Credit Union seeks a Chief Experience Officer (CXO) to lead retail banking and member experience across all channels, driving growth and loyalty. You will lead branch network operations, digital channels, consumer lending delivery, and financial wellness initiatives while partnering with enterprise leaders to align growth and service strategies.

The role requires a senior leader with a proven track record in relationship-based banking, team development, and operational excellence to

Qualifications

Bachelor’s degree in business, finance, or related field required.
10 years of progressive leadership experience in retail banking/credit union operations.
8 years of leadership experience leading multi-site/service organizations.

Responsibilities

Own and execute Verve's retail banking and member experience strategy across all channels.
Drive member growth, retention, loyalty, and product penetration through exceptional service.
Ensure consistent member experience across branches, service centers, video banking, and digital channels.
Partner with the Chief Growth Officer to align growth strategies and journey initiatives.
Champion member feedback, NPS, service recovery, and continuous improvement efforts.
Provide leadership for branch operations, digital branch, lending delivery, and financial wellness.