Head of Managed Marketing Programs & Growth

Toast; United States; Hybrid; USD 181,000 - 290,000; Full time

Job summary

Toast is seeking a Director, Marketing Services to own Toast’s managed marketing program end to end. You will set strategy, service model and operating standards, and lead Managers who run Marketing Success Managers teams.

You’ll be accountable for outcomes like customer results, service quality, retention and expansion, and unit economics, while scaling the program. You are a systems-minded operator who translates strategy into clear playbooks, reduces friction for teams and customers, and

Qualifications

• 7–10 years in marketing or marketing services
• 3+ years managing people in delivery or account-management
• Experience with multi-channel programs (Email, SMS, Social, Offers, Loyalty)
• Ability to build playbooks, SLAs and QA mechanisms
• Strong coaching and communication across functions
• Analytical, data-driven with KPIs and dashboards

Responsibilities

• Set program vision and multi-year roadmap for Managed Marketing
• Build and lead a leadership team and set expectations
• Own program performance: KPIs, retention, expansion and cost to serve
• Design scalable operating models, workflows and governance
• Develop metrics, dashboards and business review rituals
• Own quality, risk and escalations per guidelines
• Champion customer insights for product roadmap and strategy

Skills

Marketing strategy

Multi-channel

Leadership

Data-driven

KPIs

Cross-functional

Job description

Toast is seeking a Director, Marketing Services to own Toast’s managed marketing program end to end. You will set strategy, service model and operating standards, and lead Managers who run Marketing Success Managers teams.

You’ll be accountable for outcomes like customer results, service quality, retention and expansion, and unit economics, while scaling the program. You are a systems-minded operator who translates strategy into clear playbooks, reduces friction for teams and customers, and