Head of Luxury Store Operations

Exemplar Luxury Group; San Francisco (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Critical illness insurance

Hospital and accident insurance

Employee discount

Job summary

Neiman Marcus in San Francisco seeks a Director of Operations to drive store profitability and ensure a superior shopping experience for luxury customers. You will report to the General Manager and lead the selling organization, staffing, and resource allocation to maximize sales and service excellence.

Responsibilities include overseeing support tasks, managing P&L and expenses, handling accounting duties, ensuring product receipts and flow, and coordinating with Facilities, IT, and HR to

Qualifications

• 4-year degree, or equivalent experience preferred.
• 5+ years of experience in a retail environment.
• Experience managing expenses and controlling shrinkage.

Responsibilities

• Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling organization.
• Ensure High Performance results around Operations Measurements like RTV, Transfer execution, Credit acquisition, and Fulfillment results.
• Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is following the business trend to maximize profitability.
• Manage accounting tasks; bill paying, invoices, Corporate Credit Card Reconciliation.
• Ensure that merchandise is received and processed observing flow principles and displayed on receipt day.
• Control Staffing level and payroll expense based on business trend and workload; supervise scheduling and executive coverage.
• Maintain environmental aspects of the customer experience including music, cleanliness, and building temperature.
• Coordinate with Facilities and IT to meet store needs; capital projects and equipment functioning.

Skills

Expense management

P&L management

Basic accounting principles

Retail experience

Google Workspace

Education

4-year degree or equivalent experience

Tools

Google Workspace

Job description

Neiman Marcus in San Francisco seeks a Director of Operations to drive store profitability and ensure a superior shopping experience for luxury customers. You will report to the General Manager and lead the selling organization, staffing, and resource allocation to maximize sales and service excellence.

Responsibilities include overseeing support tasks, managing P&L and expenses, handling accounting duties, ensuring product receipts and flow, and coordinating with Facilities, IT, and HR to