Luxury Store Director: Elevate Client Experience

FERRAGAMO; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ferragamo stores in San Diego are seeking a Store Manager who will lead the team to deliver an exceptional client experience, while upholding brand standards and CRM initiatives. You will coach staff in selling ceremonies, relationship-building, and storytelling that resonates with luxury clients.

The role requires strong English communication, a client-centric mindset, and the ability to foster a collaborative, energetic store culture that drives results and exemplifies Ferragamo’s values.

Qualifications

• Proficient English language skills; knowledge of a second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.

Responsibilities

• Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
• Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment
• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards

Skills

Proficient English

Interpersonal communication

Multitasking

Customer service

Job description

Ferragamo stores in San Diego are seeking a Store Manager who will lead the team to deliver an exceptional client experience, while upholding brand standards and CRM initiatives. You will coach staff in selling ceremonies, relationship-building, and storytelling that resonates with luxury clients.

The role requires strong English communication, a client-centric mindset, and the ability to foster a collaborative, energetic store culture that drives results and exemplifies Ferragamo’s values.