Head of Luxury Operations & Global Logistics

Gods True Cashmere; Los Angeles (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Gods True Cashmere in Los Angeles seeks a Director of Operations and Logistics to lead inventory management, warehousing, domestic and international logistics, wholesale order execution, e-commerce fulfillment, and customer service.

Based on-site, reporting to the CFO/COO, this hands-on leader will build reliable processes, develop an accountable team, and deliver a customer experience aligned with our luxury standards while coordinating with Product Development, Production, Sourcing, Sales,

Qualifications

• Progressive operations and logistics leadership with hands-on responsibility.
• Experience in apparel or luxury industries preferred.
• Ability to organize competing priorities and communicate accurately.
• Experience coaching employees and addressing performance concerns.
• Strong collaboration with peers and external partners.
• Familiarity with retailer shipping requirements and customs coordination.

Responsibilities

• Lead daily operations across inventory, warehousing, logistics, fulfillment, and customer service with clear ownership and deadlines.
• Develop the operations team through coaching, training, and timely feedback.
• Maintain organized work plans covering orders, shipments, projects, staffing, and deadlines.
• Provide timely updates and communicate delays, risks, and actions.
• Coordinate handoffs and shared priorities across departments.
• Own inventory accuracy across warehouse, storage, and 3PL.
• Oversee receiving, storage, transfers, picking, packing, shipping, returns, and adjustments.
• Plan cycle counts and quarterly inventories with Finance.
• Monitor website availability against physical inventory to prevent overselling.
• Direct domestic and international shipping with carriers and freight forwarders.
• Oversee wholesale, e-commerce, VIP, and other orders through delivery and documentation.
• Coordinate releases, approvals, and invoicing with Sales and Finance.
• Ensure responsive customer service and luxury presentation; resolve order issues.
• Develop procedures, checklists, and training resources to improve efficiency.
• Report on inventory accuracy, overdue orders, on-time shipments, costs, and customer concerns.
• Partner with Finance on inventory valuation and aging, seeking cost reductions.

Skills

Operations leadership

Logistics management

Team coaching

Cross-functional collaboration

Inventory control

Process improvement

Tools

ERP systems

ApparelMagic

Inventory management software

Job description

Gods True Cashmere in Los Angeles seeks a Director of Operations and Logistics to lead inventory management, warehousing, domestic and international logistics, wholesale order execution, e-commerce fulfillment, and customer service.

Based on-site, reporting to the CFO/COO, this hands-on leader will build reliable processes, develop an accountable team, and deliver a customer experience aligned with our luxury standards while coordinating with Product Development, Production, Sourcing, Sales,