Luxury Operations Supervisor – Inbound/Outbound & Inventory

Fashionphile; Los Angeles (CA); Vor Ort; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Coverage

FSA options

Paid Time off

401(k) with match

Life Insurance

Long Term Disability

Employee Discount

Zusammenfassung

FASHIONPHILE is seeking a full-time Supervisor, Inbound & Outbound Operations at the DTLA location to lead Receiving, Shipping, and Inventory teams. You will implement processes balancing output, coordinate with studios and customer service, and maintain inventory accuracy.

The role requires 3-5 years in warehouse/retail Ops and leadership, plus proficiency in CRM software, Google Suite, Salesforce, and RingCentral.

Qualifikationen

• 3-5 years of experience in warehouse, retail operations, or similar fields.
• 3-5 years leading or supervising teams.
• Proficiency in CRM software, ticketing systems, Google Suite, Salesforce, and RingCentral.
• Demonstrated maturity, poise, and sound business judgment.
• Experience handling high-end luxury goods is preferred.

Aufgaben

• Oversee Performance and Metrics: Monitor, track, and analyze key performance metrics related to service volume, customer retention, and response timeliness, driving continuous improvement initiatives based on data insights.
• Lead, Mentor, Train, and Develop Team: Provide effective leadership, mentorship, training, development, and direction to a team of specialists, fostering a collaborative and motivated work environment that promotes exceptional service.
• Respond to Escalated Cases: Address escalated cases with effective remedies or solutions, ensuring client satisfaction and swift issue resolution.
• Process Improvement Initiatives: Contribute to developing efficient processes and procedures, identifying opportunities to enhance operational efficiency and customer service quality.
• Other duties as assigned.

Kenntnisse

Team leadership

Communication

Problem solving

Multitasking

Ausbildung

High School Diploma

Tools

CRM software

Google Suite

Salesforce

RingCentral

Jobbeschreibung

FASHIONPHILE is seeking a full-time Supervisor, Inbound & Outbound Operations at the DTLA location to lead Receiving, Shipping, and Inventory teams. You will implement processes balancing output, coordinate with studios and customer service, and maintain inventory accuracy.

The role requires 3-5 years in warehouse/retail Ops and leadership, plus proficiency in CRM software, Google Suite, Salesforce, and RingCentral.