Director of Operations & Logistics

Gods True Cashmere; Los Angeles (CA); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Gods True Cashmere in Los Angeles seeks a Director of Operations and Logistics to lead inventory management, warehousing, domestic and international logistics, wholesale order execution, e-commerce fulfillment, and customer service.

Based on-site, reporting to the CFO/COO, this hands-on leader will build reliable processes, develop an accountable team, and deliver a customer experience aligned with our luxury standards while coordinating with Product Development, Production, Sourcing, Sales,

Qualifications

• Progressive operations and logistics leadership with hands-on responsibility.
• Experience in apparel or luxury industries preferred.
• Ability to organize competing priorities and communicate accurately.
• Experience coaching employees and addressing performance concerns.
• Strong collaboration with peers and external partners.
• Familiarity with retailer shipping requirements and customs coordination.

Responsabilités

• Lead daily operations across inventory, warehousing, logistics, fulfillment, and customer service with clear ownership and deadlines.
• Develop the operations team through coaching, training, and timely feedback.
• Maintain organized work plans covering orders, shipments, projects, staffing, and deadlines.
• Provide timely updates and communicate delays, risks, and actions.
• Coordinate handoffs and shared priorities across departments.
• Own inventory accuracy across warehouse, storage, and 3PL.
• Oversee receiving, storage, transfers, picking, packing, shipping, returns, and adjustments.
• Plan cycle counts and quarterly inventories with Finance.
• Monitor website availability against physical inventory to prevent overselling.
• Direct domestic and international shipping with carriers and freight forwarders.
• Oversee wholesale, e-commerce, VIP, and other orders through delivery and documentation.
• Coordinate releases, approvals, and invoicing with Sales and Finance.
• Ensure responsive customer service and luxury presentation; resolve order issues.
• Develop procedures, checklists, and training resources to improve efficiency.
• Report on inventory accuracy, overdue orders, on-time shipments, costs, and customer concerns.
• Partner with Finance on inventory valuation and aging, seeking cost reductions.

Connaissances

Operations leadership

Logistics management

Team coaching

Cross-functional collaboration

Inventory control

Process improvement

Outils

ERP systems

ApparelMagic

Inventory management software

Description du poste

Gods True Cashmere is seeking a Director of Operations and Logistics to lead inventory management, warehousing, domestic and international logistics, wholesale order execution, e-commerce fulfillment, and customer service.

Based in Los Angeles and reporting to the CFO/COO, this hands-on leader will build reliable processes, develop an accountable team, and deliver a customer experience consistent with our luxury standards. The role requires regular on-site work and close collaboration with Product Development, Production, Sourcing, Sales, Finance, and Creative.

We are looking for someone who brings structure to competing priorities, communicates accurate information, anticipates obstacles, and follows commitments through completion. You should be comfortable coaching employees, addressing performance issues directly, and stepping in to support daily operations when needed.

Key Responsibilities

• Lead daily operations across inventory, warehousing, logistics, fulfillment, and customer service, ensuring clear ownership, deadlines, and consistent execution.
• Manage and develop the operations team through clear expectations, regular coaching, training, and timely performance feedback.
• Maintain organized work plans covering pending orders, shipments, projects, staffing, and business deadlines.
• Provide clear, verified, and timely updates; proactively communicate delays, service risks, corrective actions, and revised timelines.
• Build effective working relationships across departments and coordinate handoffs, shared priorities, and special projects.
• Own inventory accuracy across the warehouse, external storage, third-party logistics providers, and company systems.
• Oversee receiving, inspection, storage, transfers, picking, packing, shipping, returns, and inventory adjustments.
• Plan cycle counts and quarterly physical inventories, investigate discrepancies, and complete reconciliations with Finance.
• Monitor website availability against physical and system inventory to help prevent overselling.
• Direct domestic and international shipping, working with carriers, freight forwarders, customs brokers, and third-party logistics partners.
• Oversee wholesale, e-commerce, VIP, and other approved orders through delivery, including shipping windows, retailer routing requirements, packaging, and shipment documentation.
• Coordinate order releases, payment or credit approvals, and invoicing information with Sales and Finance.
• Ensure responsive customer service, accurate fulfillment, luxury presentation, and complete resolution of order and shipment issues.
• Develop practical procedures, checklists, and training resources that improve consistency and efficiency.
• Report on inventory accuracy, overdue orders, on-time shipments, fulfillment errors, shipping costs, and customer concerns.
• Partner with Finance on inventory valuation, aging, reconciliation, and opportunities to reduce avoidable operational costs.

Qualifications

• Progressive operations and logistics experience, including direct team leadership and hands-on responsibility for inventory, fulfillment, wholesale operations, and international shipping.
• Apparel or luxury industry experience preferred.
• Demonstrated ability to organize competing priorities, communicate accurately, and follow through consistently.
• Experience coaching employees, addressing performance concerns, and holding teams accountable.
• Strong collaboration skills and the ability to build productive relationships with peers and external partners.
• Working knowledge of ERP and inventory systems, spreadsheets, retailer shipping requirements, customs coordination, and third-party logistics management.
• ApparelMagic experience preferred.

Location and Working Requirements

This position requires regular on-site work in Los Angeles and hands-on support of warehouse operations. Occasional travel and schedule flexibility may be required for markets, inventory counts, and other business needs, consistent with company policy.

Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation.