Head of Logistics, S&OP & Cold-Chain Excellence

New Horizon Medical Solutions LLC.; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Good Culture in Austin, TX seeks a VP of Logistics to own and elevate operations, ensuring reliable delivery to retail and distribution partners as we scale.

This role oversees customer service, order operations, inventory health, and our logistics network, building a high-performing team and partnering with Sales, Manufacturing, and Finance to drive service levels and cost discipline. Reporting to the COO, the leader will drive forecast accuracy and network optimization.

Qualifications

• 12-15+ years of progressive supply chain, logistics, and operations leadership experience within food & beverage manufacturing.
• Proven experience owning S&OP, customer service/order operations, and finished goods inventory management, ideally within a cold chain or perishable/dairy environment.
• Track record building and scaling logistics networks (warehousing, transportation, 3PL) in a high-growth environment.
• Experience managing managers—building, developing, and retaining a multi-function leadership team.
• Strong executive presence and cross-functional influence; comfortable partnering with Sales, Finance, Manufacturing, and the executive team.
• Strong analytical and financial acumen—owning budget, KPIs, and P&L-adjacent metrics.
• Experience scaling systems, processes, and teams through rapid growth, ideally in PE-backed or fast-paced environment.
• Bachelor's degree in Supply Chain, Operations, Engineering, Business, or related field preferred.

Responsibilities

• Own end-to-end customer service and order operations for retail and distributor partners.
• Build and scale customer service processes and systems to keep pace with growth.
• Own finished goods inventory strategy—targets, safety stock, aging, write-off management.
• Partner with manufacturing, planning, and finance to align inventory health and cash flow.
• Own the end-to-end logistics network—warehousing, transportation, and distribution for a cold chain footprint.
• Optimize network design to reduce cost-to-serve while protecting service levels.
• Manage 3PL and transportation provider relationships with accountability for service, performance, and cost.
• Support strategic network expansion and scaling toward $1B+ revenue.
• Lead the S&OP process end-to-end, aligning demand, supply, and finance.
• Build operating rhythm, KPIs, and reporting for leadership visibility.
• Build, lead, and develop a team across customer service, inventory planning, logistics/transportation, and S&OP.
• Partner cross-functionally with Sales, Manufacturing, Finance, and the executive team.

Job description

Good Culture in Austin, TX seeks a VP of Logistics to own and elevate operations, ensuring reliable delivery to retail and distribution partners as we scale.

This role oversees customer service, order operations, inventory health, and our logistics network, building a high-performing team and partnering with Sales, Manufacturing, and Finance to drive service levels and cost discipline. Reporting to the COO, the leader will drive forecast accuracy and network optimization.