Head of Learning & Development: Strategy & Impact

Adapt-Community-Network; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

ADAPT Community Network in New York, NY seeks a Director of Learning and Development to provide strategic and operational leadership for employee learning and professional development across the organization and its affiliates. Reporting to the Vice President, this role designs, implements, evaluates, and iterates learning solutions aligned with mission and workforce needs.

The Director partners with leaders to establish strategies, measures, and pathways that enhance onboarding, performance,

Qualifications

• Bachelor’s degree in a relevant field; Master’s degree preferred.
• 7+ years of progressive experience in learning and development.
• Experience leading or managing staff and/or learning and development programs.
• Demonstrated experience with instructional design, adult learning principles, and workplace learning programs.
• Experience in human services, disability services, healthcare, nonprofit, or similarly regulated environments preferred.
• Experience with a Learning Management System and use of learning data or metrics to evaluate program effectiveness.

Responsibilities

• Provides leadership and direction for organization-wide learning and development initiatives.
• Partners with the VP of Learning and Development to establish learning strategies, priorities, goals, and measures.
• Leads assessment of learning needs and translates gaps into effective solutions.
• Serves as internal consultant to Directors, Managers, and leaders regarding performance and development.
• Facilitates new hire Pre-Service Orientation (PSO) for all new hires.
• Oversees design, development, delivery, and evaluation of learning experiences (instructor-led, virtual, blended, eLearning).
• Owns and improves the employee learning experience, including onboarding-related learning.
• Develops learning pathways and activities to transfer knowledge to the workplace.
• Leads effective use of the LMS, including content strategy, reporting, and end-user support.
• Establishes and monitors learning metrics and KPIs to evaluate participation and impact.
• Builds a network of learning champions, trainers, mentors, and SMEs.
• Coaches and develops trainers and staff involved in learning and development.
• Collaborates with leaders to ensure training content reflects practices and regulatory requirements.
• Supports leadership and career development initiatives to strengthen internal talent pipelines.
• Partners with HR on performance management and workforce development.
• Uses feedback and data to identify opportunities for improvement and recommend solutions.
• Promotes a culture of learning, accountability, and continuous improvement.
• Maintains awareness of adult learning principles and emerging practices.

Skills

Instructional design

Adult learning principles

Leadership

Project management

Communication

Analytics

Education

Bachelor’s degree or higher in a relevant field

Master’s degree preferred

Tools

Learning Management System

Job description

ADAPT Community Network in New York, NY seeks a Director of Learning and Development to provide strategic and operational leadership for employee learning and professional development across the organization and its affiliates. Reporting to the Vice President, this role designs, implements, evaluates, and iterates learning solutions aligned with mission and workforce needs.

The Director partners with leaders to establish strategies, measures, and pathways that enhance onboarding, performance,