Head of Learning & Development — AI-Driven Training for Ops
The Guardian Life Insurance Company of America
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Job summary
Guardian Life is seeking an experienced L&D leader to drive design, development, and delivery of targeted curricula for operations, service, and support areas. You will partner with business leaders to diagnose performance gaps, modernize learning with AI tools, and embed Guardian CARE principles into programs.
You will lead onboarding and ongoing development to accelerate proficiency and support evolving roles as automation reshapes work.
Qualifications
- Bachelor’s degree in a related field or equivalent experience; Master’s preferred.
- 5+ years managing a training team across multiple delivery methods.
- Proven ability to design and deliver professional development curricula.
- Strong knowledge of learning methodologies and adult learning.
- Experience assessing learning needs and measuring impact.
- Familiarity with training tech and external vendors; AI awareness a plus.
Responsibilities
- Own the L&D agenda for FPRS Contact Center and Operations, setting direction.
- Lead, develop, and grow a team of learning professionals.
- Partner with operations, business partners, QA, and HR.
- Drive improvement using data and analytics to show impact.
Skills
Education
Tools
Job description
Guardian Life is seeking an experienced L&D leader to drive design, development, and delivery of targeted curricula for operations, service, and support areas. You will partner with business leaders to diagnose performance gaps, modernize learning with AI tools, and embed Guardian CARE principles into programs.
You will lead onboarding and ongoing development to accelerate proficiency and support evolving roles as automation reshapes work.
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