Strategic L&D Leader for Finance Ops (Hybrid)

Guardian Life; Pennsylvania; Hybrid; USD 88,000 - 144,000; Full time

Job summary

Guardian Life is seeking a strategic, experienced L&D leader to head the FPRS Learning and Development family for the Contact Center and Operations teams. You will design, develop, and deliver targeted curricula using diverse methods, with a focus on AI-enabled learning and adult-learning best practices.

You will partner with business leaders to assess needs, modernize learning delivery, and measure impact with analytics.

Qualifications

• Strategic L&D leadership with enterprise impact.
• Experience designing, developing, and delivering training at scale.
• Strong knowledge of adult learning principles and instructional design.

Responsibilities

• Lead the L&D team to design, develop, and deliver curricula and programs.
• Partner with leaders to diagnose needs and translate into measurable solutions.
• Modernize learning with AI and new tools while maintaining instructional judgment.
• Embed CARE principles and ensure regulatory training compliance.

Skills

L&D leadership

Strategic thinking

Consultative

Adult learning

Education

Bachelor's degree in Business Administration/Organizational Development/HR/Instructional Design or related field

Master's degree preferred

Tools

Articulate

Adobe Creative Cloud

LMS

Job description

Guardian Life is seeking a strategic, experienced L&D leader to head the FPRS Learning and Development family for the Contact Center and Operations teams. You will design, develop, and deliver targeted curricula using diverse methods, with a focus on AI-enabled learning and adult-learning best practices.

You will partner with business leaders to assess needs, modernize learning delivery, and measure impact with analytics.