AI-Driven L&D Programs Operations Manager

Referment; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Referment is seeking a Learning and Development Program Operations Manager to lead a team of L&D coordinators and drive hands-on operational improvements across the organisation. You will partner with a generative-AI learning team to translate ideas into well-run programmes and help colleagues adopt AI tools in practical, useful ways.

This execution-minded leader will strengthen processes, develop people and coordinate multi-stakeholder initiatives while remaining close to delivery with a

Qualifications

• Bachelor’s degree; seven+ years in programme management or operations at manager level.
• Proven experience redesigning processes to improve efficiency and transparency.
• Practical experience applying generative-AI tools to business workflows.
• Strong people development, organisation, and delegation skills.
• PMO leadership or workforce innovation background; product mindset a plus.

Responsibilities

• Lead and develop L&D coordinators, set priorities and provide growth feedback.
• Partner with generative-AI learning to plan and execute initiatives.
• Redesign manual L&D processes to improve efficiency and scalability.
• Encourage practical adoption of generative-AI tools in content, research, and admin tasks.
• Keep multi-stakeholder programmes on track, anticipating risks and deps.

Skills

People leadership

Program management

Operations

Education

Bachelor's degree

Tools

Mural

Microsoft Forms

Loop

Planner

Job description

Referment is seeking a Learning and Development Program Operations Manager to lead a team of L&D coordinators and drive hands-on operational improvements across the organisation. You will partner with a generative-AI learning team to translate ideas into well-run programmes and help colleagues adopt AI tools in practical, useful ways.

This execution-minded leader will strengthen processes, develop people and coordinate multi-stakeholder initiatives while remaining close to delivery with a