Head of L&D, Hybrid Learning & Capability

Guardian Life; Pittsfield (MA); Hybrid; USD 88,000 - 144,000; Full time

Job summary

Guardian Life is seeking an experienced Learning and Development leader to guide the L&D team supporting the Financial Protection and Retirement Solutions Contact Center and Operations. You will design and deliver targeted curricula, modernize learning with new tools, including AI, and align programs with business goals and compliance.

You will partner with leaders to diagnose performance gaps, develop solutions, and measure impact on speed to competency, service quality, and customer

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years managing a training team for operations, service and support across multiple media.
• Experience designing and delivering professional development curricula.
• Knowledge of L&D methodologies and adult learning best practices.
• Familiarity with training tech and external content partners.

Responsibilities

• Own the L&D agenda for FPRS Contact Center and Operations, and modernize learning.
• Lead and grow a team of learning professionals.
• Partner with operations and HR to diagnose needs and deliver measurable results.
• Embed Guardian CARE principles into learning and ensure regulatory compliance.

Skills

L&D leadership

Consultative

Forward-thinking

Adult learning

Analytical

Change management

Education

Bachelor's degree in Business Administration, Organizational Development, Human Resources, Instructional Design, Instructional Technology

Master's degree preferred

Tools

Articulate

Adobe Creative Cloud

Job description

Guardian Life is seeking an experienced Learning and Development leader to guide the L&D team supporting the Financial Protection and Retirement Solutions Contact Center and Operations. You will design and deliver targeted curricula, modernize learning with new tools, including AI, and align programs with business goals and compliance.

You will partner with leaders to diagnose performance gaps, develop solutions, and measure impact on speed to competency, service quality, and customer