Head of Last-Mile Logistics & Fleet Operations

The Home Depot; Decatur (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics, partnered with The Home Depot, seeks an experienced Operations Manager to oversee final-mile deliveries across multiple stores. You will visit in-field stores, respond to customer inquiries, and coordinate driver routes and fleet maintenance to ensure on-time performance.

Ideal candidates have 3-7 years in logistics management, strong relationship-building and communication skills, and a Bachelor's degree.

Qualifications

• 3-7 years’ experience in Operations and/or Logistics Management/Transportation.
• Deep understanding and knowledge of building and maintaining relationships.
• Bachelor’s Degree in business administration or similar field preferred/experience.
• Excellent communication and time management; detail oriented and analytic.
• Experience developing and managing employees and service-focused culture.

Responsibilities

• Visit several in-field stores daily to evaluate deliveries.
• Respond to customer complaints, delivery inquiries, and escalations within same day.
• Be available off-hours to respond to escalations the same day.
• Monitor technicians' goals, document service failures, and drive improvements.
• Ensure technicians' uniform adherence.
• Promote dock safety and ensure adherence.
• Manage driver/fleet relationships and handle multiple routes.
• Coordinate routing, fuel, and vehicle maintenance.
• Verify route documentation and dispatch accuracy.
• Create technician schedules and assign routes.
• Inspect vehicles and recommend corrective actions.
• Obtain repair estimates and submit for approval.

Skills

Ops/Logistics Mgmt

Relationship building

Communication skills

Detail oriented

Leadership

Education

Bachelor's degree in business administration

Job description

Temco Logistics, partnered with The Home Depot, seeks an experienced Operations Manager to oversee final-mile deliveries across multiple stores. You will visit in-field stores, respond to customer inquiries, and coordinate driver routes and fleet maintenance to ensure on-time performance.

Ideal candidates have 3-7 years in logistics management, strong relationship-building and communication skills, and a Bachelor's degree.