Global ITSM Lead: CMDB & Automation Champion

Starr; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

First-class training and development opportunities

Inclusive work environment

Job summary

A leading insurance organization in New York is seeking an ITSM Manager to enhance IT Service Management capabilities. The ideal candidate will lead the design and implementation of ITSM processes while ensuring CMDB data accuracy. A strong background in ITSM platforms such as ServiceNow is required along with excellent analytical and communication skills. The role involves collaboration with internal teams to maximize service delivery, automation, and alignment with business needs, supporting a robust infrastructure environment.

Qualifications

• 5+ years of experience in ITSM platforms.
• Strong understanding of ITIL framework.
• Experience in managing CMDB in a complex infrastructure environment.
• Familiarity with infrastructure technologies.

Responsibilities

• Lead the design and implementation of ITSM processes.
• Manage the CMDB lifecycle and data accuracy.
• Collaborate with IT Department Heads on practices.
• Drive automation between ITSM tools and enterprise systems.

Skills

ITSM platforms expertise

Analytical skills

Stakeholder management

Automation and integration skills

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

BMC Helix

Freshworks

Job description

A leading insurance organization in New York is seeking an ITSM Manager to enhance IT Service Management capabilities. The ideal candidate will lead the design and implementation of ITSM processes while ensuring CMDB data accuracy. A strong background in ITSM platforms such as ServiceNow is required along with excellent analytical and communication skills. The role involves collaboration with internal teams to maximize service delivery, automation, and alignment with business needs, supporting a robust infrastructure environment.