Head of IT Production & Application Support

Aegon; United States; Hybrid; USD 185,000 - 250,000; Full time

Job summary

A leading financial services company is seeking a Senior Director of IT-Production Support. You will define and execute the strategic vision for Level 2 application and operational support, ensuring alignment with business goals while driving operational excellence. The ideal candidate has over 10 years of experience in application support and previous leadership experience. This hybrid position offers a competitive salary range of $185,000 to $250,000 based on qualifications and experience.

Qualifications

• 10-15 years of experience in application support.
• 8+ years in a senior leadership role overseeing large teams.
• Deep understanding of IT service management frameworks.

Responsibilities

• Define long-term vision for Level 2 application support.
• Drive operational excellence through KPIs and SLAs.
• Manage strategic relationships with third-party vendors.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Education

Bachelor's degree in Computer Science or IT

Master's degree (preferred)

Tools

ITIL

SDLC

Job description

A leading financial services company is seeking a Senior Director of IT-Production Support. You will define and execute the strategic vision for Level 2 application and operational support, ensuring alignment with business goals while driving operational excellence. The ideal candidate has over 10 years of experience in application support and previous leadership experience. This hybrid position offers a competitive salary range of $185,000 to $250,000 based on qualifications and experience.