Prod & App Support Analyst — IT Ops (Hybrid NYC)

Talan Group; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive salary range of US$90,000 - US$105,000

401(k) retirement plan with company matching

15 days of paid vacation per year

8 paid holidays + 5 sick days + 2 personal days

Health, dental, and vision insurance

Voluntary STD and LTD

Job summary

A global consulting and technology firm is seeking a skilled Production Support Analyst to ensure the stability and reliability of critical business applications. The role involves providing Level 1 and Level 2 support, monitoring incidents, coordinating with development teams, and automating tasks. The ideal candidate should have 2–5 years of relevant experience and a Bachelor’s degree in a related field. Competitive salary and comprehensive benefits package offered.

Qualifications

• 2–5 years of experience in application support or IT operations.
• Hands-on experience with job scheduling tools.
• Familiarity with ITIL processes.

Responsibilities

• Provide Level 1 and Level 2 support for applications.
• Monitor, troubleshoot, and resolve incidents.
• Coordinate with development teams for bug fixes.

Skills

System monitoring

Incident management

Automation

UNIX/Linux

Windows environments

Scripting (Perl, Bash, Python)

Change management

ServiceNow

Education

Bachelor’s degree in Computer Science or related field

Tools

Control-M

ServiceNow

Job description

A global consulting and technology firm is seeking a skilled Production Support Analyst to ensure the stability and reliability of critical business applications. The role involves providing Level 1 and Level 2 support, monitoring incidents, coordinating with development teams, and automating tasks. The ideal candidate should have 2–5 years of relevant experience and a Bachelor’s degree in a related field. Competitive salary and comprehensive benefits package offered.