Head of IT Operations & Enterprise Infrastructure

PVH (Tommy Hilfiger/Calvin Klein); Mesa (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

Verra Mobility is seeking a strategic VP of IT Operations to lead enterprise infrastructure, end-user computing, databases, and service desk globally. You will drive reliability, performance, and cost efficiency while building high-performing teams and maturing operational processes.

In this role you will own cloud strategy, disaster recovery, data center operations, and ITSM practices, partnering with application and security teams to enable growth and innovation across the organization.

Qualifications

• 12+ years of progressive IT experience with leadership in IT operations.
• Deep expertise in cloud, networking, virtualization, and enterprise systems.
• Experience with ITIL and ITSM tooling; budget and vendor management.
• Bachelor's degree or equivalent experience; strong executive communication.

Responsibilities

• Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
• Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
• Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
• Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
• Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
• Ensure database availability, integrity, and scalability to support enterprise applications and analytics needs.
• Partner with application and data teams to align database architecture with business requirements.
• Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
• Standardize end-user technology and software licensing to improve consistency, compliance, and cost control.
• Deliver a modern, productive, and reliable technology experience for all employees.
• Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
• Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
• Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.
• Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
• Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
• Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
• Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
• Drive process maturity, automation, and continuous improvement across all IT operations functions.

Skills

Cloud platforms (AWS, Azure, GCP)

ITSM & ITIL

Budget management

Vendor management

Leadership & team building

Strategic planning

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ITSM tooling

Job description

Verra Mobility is seeking a strategic VP of IT Operations to lead enterprise infrastructure, end-user computing, databases, and service desk globally. You will drive reliability, performance, and cost efficiency while building high-performing teams and maturing operational processes.

In this role you will own cloud strategy, disaster recovery, data center operations, and ITSM practices, partnering with application and security teams to enable growth and innovation across the organization.