Global IT Operations Leader: Cloud & Service Delivery

Verra Mobility; Mesa (AZ); On-site; USD 180,000 - 260,000; Full time

Job summary

Verra Mobility in Mesa, AZ seeks a strategic and hands-on VP of IT Operations to lead enterprise infrastructure, end-user computing, databases, and service desk functions essential to supporting a fast-growing technology-driven business.

You will build high-performing teams, mature processes, manage budgets, and drive cloud adoption while ensuring reliability, scalability, and cost efficiency across global IT operations.

Qualifications

• 12+ years of progressive IT experience, with 5+ years in senior IT operations.
• Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
• Deep expertise in cloud, networking, virtualization, and enterprise systems.
• Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
• Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.
• Excellent communication skills with the ability to influence at the executive level.

Responsibilities

• Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
• Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
• Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
• Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
• Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
• Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
• Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
• Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
• Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
• Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.

Skills

Leadership

Strategic planning

Budget management

Vendor management

Team leadership

Cross-functional collaboration

Executive communication

Reliability mindset

Education

Bachelor's degree in IT/CS

Master's degree or MBA

Tools

ITSM tooling

Cloud platforms (AWS/Azure/GCP)

Job description

Verra Mobility in Mesa, AZ seeks a strategic and hands-on VP of IT Operations to lead enterprise infrastructure, end-user computing, databases, and service desk functions essential to supporting a fast-growing technology-driven business.

You will build high-performing teams, mature processes, manage budgets, and drive cloud adoption while ensuring reliability, scalability, and cost efficiency across global IT operations.