Head of IT Delivery & Solutions

WSP USA; Dallas (TX); Vor Ort; USD 119.000 - 193.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Disability & life insurance

Retirement savings

Paid time off

Flexible workplace

Zusammenfassung

WSP USA is seeking a Director, IT Delivery & Solutions to lead strategy and execution for customer support center technology solutions. The role reports to the VP of Technology Delivery and drives architecture, governance, and delivery across the full technology lifecycle.

The candidate will balance strategic leadership with deep technical expertise, guiding bids, solution development, and customer engagements to align with the company’s financial and strategic objectives.

Qualifikationen

• Bachelor's degree in IT, CS, Engineering or related discipline.
• 10+ years of experience in technology delivery, solution architecture, IT leadership, or related disciplines.
• Experience leading complex enterprise technology implementations and customer-facing technology programs.
• Experience designing and delivering technology solutions for customer support centers or contact centers.

Aufgaben

• Own end-to-end technology architectures for customer support center environments.
• Translate complex customer requirements into technology strategies and solution architectures.
• Provide governance across applications, infrastructure, cloud, networks, cybersecurity, data, and integration.

Kenntnisse

Strategic technology leadership

Executive leadership

Technical authority

Commercial acumen

Customer leadership

Ausbildung

Bachelor's degree in Information Technology, Computer Science, Engineering

Jobbeschreibung

WSP USA is seeking a Director, IT Delivery & Solutions to lead strategy and execution for customer support center technology solutions. The role reports to the VP of Technology Delivery and drives architecture, governance, and delivery across the full technology lifecycle.

The candidate will balance strategic leadership with deep technical expertise, guiding bids, solution development, and customer engagements to align with the company’s financial and strategic objectives.