Head of Inbound Communications Platform & AI Automation

Broadridge Output Solutions; Newark (NJ); On-site; USD 165,000 - 175,000; Full time

Job summary

Broadridge is seeking a strategic, hands-on technology leader to guide architecture, engineering delivery, modernization, and operational performance of our inbound communications platform. You will oversee imaging, OCR, classification, routing, and AI-enabled document intelligence across multichannel intake, with a focus on reliability, security, and scalable integration.

Lead cross-functional teams in capturing data from physical mail and digital forms, orchestrating workflows, and advancing

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• 10+ years of technology leadership experience in software engineering, architecture, platform engineering, or technology delivery.
• Experience with inbound communications, document capture, imaging, intelligent document processing, workflow automation, document management, or business process automation.
• Experience leading enterprise architecture, engineering teams, multi-year roadmaps, and large-scale technology delivery.
• Strong understanding of secure, scalable, highly available enterprise platforms, APIs, integrations, DevSecOps, and production support.

Responsibilities

• Define and execute the technology strategy, target architecture, roadmap, and delivery plan for the platform.
• Lead architecture, engineering, modernization, and production operations across capture, workflow, document intelligence, AI, security, and integrations.
• Establish reusable technology standards, APIs, integration patterns, engineering practices, and implementation guardrails.
• Lead the use of AI, machine learning, OCR, and document intelligence to improve classification, extraction, validation, exception handling, and workflow automation.
• Ensure AI capabilities include appropriate controls for security, privacy, accuracy, monitoring, auditability, and human oversight.
• Provide technical leadership for Tungsten TotalAgility (formerly Kofax TotalAgility) and related capture, OCR, workflow, and integration technologies, where applicable.
• Build and lead strong architecture, engineering, quality, platform, and AI/data teams.
• Partner with Product, Operations, Implementation, Sales, Client Relations, Security, and business leaders to deliver scalable client solutions.
• Support strategic client opportunities by communicating architecture, capabilities, integration approaches, security controls, and delivery considerations.
• Drive standard solutions and reusable enhancements while reducing unnecessary customization and technical debt.

Skills

Leadership

Strategy

Enterprise architecture

AI/Automation

Stakeholder management

Education

Bachelor's degree in Computer Science/Engineering

Tools

Tungsten TotalAgility

Kofax Capture

OCR

APIs

CI/CD

Job description

Broadridge is seeking a strategic, hands-on technology leader to guide architecture, engineering delivery, modernization, and operational performance of our inbound communications platform. You will oversee imaging, OCR, classification, routing, and AI-enabled document intelligence across multichannel intake, with a focus on reliability, security, and scalable integration.

Lead cross-functional teams in capturing data from physical mail and digital forms, orchestrating workflows, and advancing