Director Software Engineer for BRCC Inbound Communication (Hybrid - Newark, NJ or NYC)

22-3844417 Broadridge Investor Comm Solutions Inc; Newark (NJ); On-site; USD 165,000 - 175,000; Full time

Job summary

Broadridge Financial Solutions, Inc. is seeking a strategic, hands-on leader to guide architecture, engineering delivery, modernization, and operational performance of our inbound communications platform.

You will oversee imaging, OCR, data extraction, AI-enabled document classification, workflow automation, and integrations with client and internal systems. This role drives platform reliability, security, and scalability across multiple teams.

Qualifications

• 10+ years of technology leadership experience in software engineering, architecture, platform engineering, or technology delivery.
• Experience with inbound communications, document capture, imaging, OCR, and workflow automation.
• Experience leading enterprise architecture, engineering teams, multi-year roadmaps, and large-scale delivery.
• Experience with OCR, AI-enabled extraction, document intelligence, machine learning, or automation in document-centric processes.
• Strong understanding of secure, scalable, highly available enterprise platforms, APIs, integrations, DevSecOps, and production support.
• Ability to lead cross-functional teams and influence senior technical and business stakeholders.

Responsibilities

• Define and execute the technology strategy, target architecture, roadmap, and delivery plan for the platform.
• Lead architecture, engineering, modernization, and production operations across capture, workflow, document intelligence, AI, security, and integrations.
• Establish reusable technology standards, APIs, integration patterns, engineering practices, and implementation guardrails.
• Lead the use of AI, ML, OCR, and document intelligence to improve classification, extraction, validation, and workflow automation.
• Ensure AI capabilities include controls for security, privacy, accuracy, monitoring, auditability, and human oversight.
• Provide technical leadership for capture, OCR, workflow, and integration technologies where applicable.
• Build and lead architecture, engineering, quality, platform, and AI/data teams.
• Partner with Product, Operations, Implementation, Sales, Client Relations, Security, and business leaders to deliver scalable client solutions.

Skills

Technology leadership

Architecture leadership

Cross-functional leadership

Strategy & roadmaps

Stakeholder management

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Tungsten TotalAgility

Kofax TotalAgility

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a strategic, hands‑on leader to guide the architecture, engineering delivery, modernization, and operational performance of our inbound communications platform. This leader will oversee technology that receives, captures, classifies, extracts, routes, and delivers information from physical mail, paper and digital forms, email, fax, mobile, desktop uploads, and system‑to‑system file transfers. The portfolio includes imaging, intelligent document processing, workflow automation, AI-enabled document intelligence, integrations, and platform services.

What You Will Lead

• Multichannel document and communications intake, including mail, forms, email, fax, mobile, uploads, and file transfers
• Imaging, scanning, classification, indexing, OCR, and data extraction
• Workflow automation, validations, exception handling, approvals, and routing
• AI-enabled document classification, extraction, summarization, and human-in-the-loop review
• Integrations with client, Broadridge, content, payment, and downstream systems
• Platform reliability, security, scalability, observability, and disaster recovery

Responsibilities

• Define and execute the technology strategy, target architecture, roadmap, and delivery plan for the platform.
• Lead architecture, engineering, modernization, and production operations across capture, workflow, document intelligence, AI, security, and integrations.
• Establish reusable technology standards, APIs, integration patterns, engineering practices, and implementation guardrails.
• Lead the use of AI, machine learning, OCR, and document intelligence to improve classification, extraction, validation, exception handling, and workflow automation.
• Ensure AI capabilities include appropriate controls for security, privacy, accuracy, monitoring, auditability, and human oversight.
• Provide technical leadership for Tungsten TotalAgility (formerly Kofax TotalAgility) and related capture, OCR, workflow, and integration technologies, where applicable.
• Build and lead strong architecture, engineering, quality, platform, and AI/data teams.
• Partner with Product, Operations, Implementation, Sales, Client Relations, Security, and business leaders to deliver scalable client solutions.
• Support strategic client opportunities by communicating architecture, capabilities, integration approaches, security controls, and delivery considerations.
• Drive standard solutions and reusable enhancements while reducing unnecessary customization and technical debt.

Qualifications

• 10+ years of technology leadership experience in software engineering, architecture, platform engineering, or technology delivery.
• Experience with inbound communications, document capture, imaging, intelligent document processing, workflow automation, document management, or business process automation.
• Experience leading enterprise architecture, engineering teams, multi-year roadmaps, and large-scale technology delivery.
• Experience with OCR, AI-enabled extraction, document intelligence, machine learning, or automation in document-centric processes.
• Strong understanding of secure, scalable, highly available enterprise platforms, APIs, integrations, DevSecOps, and production support.
• Ability to lead cross-functional teams and influence senior technical and business stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.

Preferred Qualifications

• Experience with Tungsten TotalAgility, Kofax Capture, or comparable capture, OCR, workflow, and digital mailroom platforms.
• Experience with generative AI, natural-language processing, retrieval-based AI, or AI-assisted decisioning in enterprise applications.
• Familiarity with AI governance, model monitoring, data privacy, auditability, and responsible AI practices.
• Experience in financial services, insurance, healthcare, or another regulated industry.
• Familiarity with cloud-native platforms, microservices, event-driven architecture, CI/CD, observability, and cybersecurity practices.

How Success Will Be Measured

• A clear technology strategy, target architecture, and scalable roadmap.
• Reliable, secure, high-performing document intake, workflow, and AI-enabled automation capabilities.
• Improved processing speed, extraction accuracy, automation rates, data quality, and operational efficiency.
• Faster, more predictable client implementations and technology releases.
• Reduced technical debt, manual work, unnecessary customization, and operational risk.
• Strong alignment across Technology, Product, Operations, Sales, Implementation, and Client Relations.

Compensation Range: The salary range for this position is between $165,000 - $175,000 Bonus Eligibility: Bonus Eligible Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work is part of the S&P 500 Index, employing over 15,000 associates in 21 countries.

LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.