Head of HR Services & Client Partnerships

FLORES; Santee (CA); On-site; USD 87,000 - 118,000; Full time

Job summary

FLORES is seeking an experienced and strategic Director of HR Services to lead our Human Resources Client Services Department in Santee, CA. You will serve as a trusted HR advisor to FLORES clients while guiding a team of HR professionals toward compliant, high-quality HR solutions and strong service delivery.

This role moves between strategic client conversations, coaching and developing a team, and navigating complex employee relations matters to improve processes and service delivery for

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field is required.
• Professional HR certification such as PHR, PHRca, SPHR, SHRM-CP, AWI-CH, or SHRM-SCP is highly preferred.
• 7+ years of progressive HR/Payroll experience are required.

Responsibilities

• Serve as a senior HR advisor and primary point of contact for high-profile and complex client relationships.
• Build trusted, long-term partnerships by understanding each client's business, workforce, and HR needs.
• Provide guidance on employee relations, compliance, benefits, compensation, staffing, training, and HR policies.
• Conduct regular client check-ins to assess needs, gather feedback, and proactively identify opportunities and concerns.
• Help clients navigate complex HR situations while balancing sound HR practices, compliance, and business objectives.
• Oversee the delivery of HR services to ensure quality, consistency, responsiveness, and compliance.
• Provide direction on HR policies, procedures, and standard operating procedures.
• Oversee HR programs and processes including benefits, workers' compensation, leaves of absence, unemployment, retirement plans, and related HR administration.
• Manage complex HR compliance matters and investigations, partnering with legal counsel when appropriate.
• Stay current on federal, state, and local employment laws and regulations and ensure the team and clients are informed of relevant changes.
• Lead, coach, mentor, and develop the HRS team.
• Participate in recruiting, onboarding, training, and performance management of HR professionals.
• Establish goals, provide ongoing feedback, and support individual development plans.
• Identify opportunities to strengthen the team's HR knowledge, client service capabilities, and compliance expertise.
• Lead department meetings, workshops, and training sessions for both new and existing team members.
• Foster a collaborative culture focused on accountability, continuous learning, and professional growth.
• Help clients and the HRS team identify and address potential HR and workplace compliance risks.
• Conduct HR audits and assessments as needed and communicate findings and recommendations to leadership and clients.
• Provide guidance related to workers' compensation, OSHA, workplace safety, and other HR risk-management considerations.
• Partner with senior leadership on sensitive and complex client matters requiring thoughtful documentation and resolution.
• Identify opportunities to improve HR service delivery, efficiency, technology, and processes.
• Lead projects designed to improve client experience and operational effectiveness.
• Partner with senior leadership to align HR strategies with company objectives and client needs.
• Establish and monitor department goals and report progress to executive leadership.
• Monitor HR industry trends and identify opportunities to enhance FLORES' HR services.
• Develop and deliver HR training for clients and internal team members on topics such as employment compliance, employee relations, and management practices.
• Provide clients with ongoing support, education, and guidance regarding HR best practices and regulatory changes.
• Oversee the HR aspects of new client onboarding and transition into FLORES services.
• Collaborate with other department directors on cross-functional projects and company initiatives.

Skills

Problem-solving

Conflict-resolution

Decision-making

Written communication

Verbal communication

Organizational skills

Time-management

Leadership

Coaching

Employee development

Client-service mindset

Microsoft Office

HRIS

Payroll systems

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

HR certification such as PHR/PHRca/SPHR/SHRM-CP AWI-CH SHRM-SCP (preferred)

Tools

Microsoft Office

HRIS

Payroll systems

Job description

FLORES is seeking an experienced and strategic Director of HR Services to lead our Human Resources Client Services Department in Santee, CA. You will serve as a trusted HR advisor to FLORES clients while guiding a team of HR professionals toward compliant, high-quality HR solutions and strong service delivery.

This role moves between strategic client conversations, coaching and developing a team, and navigating complex employee relations matters to improve processes and service delivery for