Head of Housekeeping & Rooms Operations

Expotel Hospitality; New Orleans (LA); On-site; USD 50,000 - 55,000; Full time

Job summary

Wyndham Garden Downtown in New Orleans seeks a Director of Housekeeping to lead the Rooms Department, ensuring top-tier cleanliness and guest satisfaction. The role requires supervisory leadership, strong organizational skills, and a track record of maintaining standards across public areas and guest rooms.

The position demands long hours, experience with SOPs, inventory control, and vendor coordination. A background in hotel housekeeping and proven staff development are essential for success.

Qualifications

• At least 3 years of progressive experience in a hotel or related field, or a 4-year college degree with 1 year related experience, or a 2-year degree with 2+ years related experience.
• Supervisory experience required.
• Proficient in Windows, Company approved spreadsheet and word processing.

Responsibilities

• Lead and motivate the housekeeping team to meet service standards.
• Maintain attendance and appearance standards per Expotel Hospitality SOPs.
• Oversee cleaning programs and inventory of supplies and equipment.
• Conduct interviews and participate in staff training and development.
• Balance room status and coordinate with Rooms Division to ensure guest satisfaction.

Skills

Supervisory experience

Staff training

Attention to detail

Education

4-year college degree + 1 year related experience

2-year college degree + 2+ years related experience

Progressive hotel experience

Tools

Windows

Company approved spreadsheet

Word processing

Job description

Wyndham Garden Downtown in New Orleans seeks a Director of Housekeeping to lead the Rooms Department, ensuring top-tier cleanliness and guest satisfaction. The role requires supervisory leadership, strong organizational skills, and a track record of maintaining standards across public areas and guest rooms.

The position demands long hours, experience with SOPs, inventory control, and vendor coordination. A background in hotel housekeeping and proven staff development are essential for success.