Housekeeping Supervisor

Holiday Inn NOLA; United States; On-site; USD 22,000 - 34,000; Full time

Job summary

Holiday Inn NOLA in the Central Business District seeks a Housekeeping Supervisor to oversee daily operations, train staff, and maintain cleanliness in guest rooms and public areas. You’ll manage inspections, supplies, and safety while ensuring high guest satisfaction.

Ideal candidates have at least 1 year in hotel housekeeping, some leadership experience, and familiarity with PMS tools like HotSOS, OnQ, and Opera. The role requires lifting up to 50–75 lbs and flexibility for weekends/holidays.

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework or certification preferred.
• Minimum 1 year housekeeping experience in a hotel.
• Prior supervisory or lead experience preferred.
• Experience with housekeeping software or PMS systems is a plus.

Responsibilities

• Supervise housekeeping staff during daily operations.
• Inspect rooms, hallways, and public areas for cleanliness and brand compliance.
• Assist with training new employees on cleaning procedures and safety.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain records of inspections, assignments, and supply usage.
• Uphold safety, sanitation, and company policies; perform other duties as assigned.

Skills

Attention to detail

Communication skills

Leadership

Problem-solving

Training abilities

Time management

Cleaning procedures knowledge

Safety knowledge

Flexibility (shift work)

Education

High school diploma or equivalent

Hospitality coursework or certification

Tools

HotSOS

OnQ

Opera

Job description

129 rooms | 250 sq. ft. meeting/event space Amenities: pool, fitness center. Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

Job Description

Job Title: Housekeeping Supervisor

Departments: Housekeeping

Supervision Exercised: Room Attendants, House Attendants, Laundry Attendants

Supervision Received: Housekeeping Manager/ Director of Operations

Minimum Requirements

• High school diploma or equivalent required.
• Hospitality coursework or certification preferred.
• Minimum 1 year of housekeeping experience in a hotel environment.
• Prior supervisory or lead experience preferred.
• Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.

Skills & Knowledge

• Strong attention to detail and quality standards.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to train, coach, and motivate team members.
• Strong organizational and time management abilities.
• Knowledge of cleaning procedures, safety protocols, and chemical handling.
• Ability to lift, push, and pull up to 50–75 lbs.
• Flexibility to work various shifts, including weekends and holidays.

Job Duties & Responsibilities

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.
• Uphold all safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

Equal Opportunity Statement

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.