Head of Housekeeping & Laundry – Luxury Resort

Noble House Hotels & Resorts; Saint Simons (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k plan with employer matching

Paid Time Off and Holidays

Complimentary meals

Free Jekyll Island Annual Parking Pass

Discounted Food & Hotel Discounts

Job summary

Noble House Hotels & Resorts on Jekyll Island seeks a Director of Housekeeping to lead the housekeeping and laundry teams, uphold brand standards, and ensure guest satisfaction. You will manage SOPs, budgets, safety, and daily operations while fostering a positive team culture and delivering top-notch cleanliness across all spaces.

Lead, train, and develop staff; coordinate with Engineering, Front Office, and F&B; supervise linen inventory and vendor relations; drive safety and environmental

Qualifications

• Minimum 5 years of progressive housekeeping management experience in a luxury hotel or resort.
• Proven leadership and team-building skills to mentor large, diverse teams.
• Strong knowledge of OSHA standards, chemical safety, and housekeeping best practices.
• Excellent organizational and communication skills with multitasking ability.
• Proficiency in Microsoft Office and property management/inventory systems (Opera, HotSOS).

Responsibilities

• Lead, train, and manage all housekeeping and laundry team members to ensure optimal performance and adherence to resort and Noble House standards.
• Maintain cleanliness and appearance of all guest rooms, public spaces, back-of-house areas, and offices.
• Develop, implement, and enforce SOPs for housekeeping operations, safety, and chemical handling.
• Prepare and manage departmental budgets, payroll forecasts, and operating expenses; ensure cost-effective use of labor and supplies.
• Conduct daily inspections of guest rooms and public areas to ensure quality assurance and compliance with brand expectations.
• Collaborate with Engineering, Front Office, and Food & Beverage teams to coordinate daily operations, special events, VIP arrivals, and maintenance projects.
• Oversee linen and terry inventory control, vendor relationships, and ordering of supplies and uniforms.
• Maintain strong guest relations by addressing feedback promptly and professionally, ensuring service recovery standards are upheld.
• Develop department training programs including orientation, safety training, and leadership development.
• Manage scheduling, payroll approval, and performance evaluations for all housekeeping staff.
• Ensure all health, safety, and environmental standards are followed in accordance with state and federal regulations.
• Partner with HR to promote employee engagement, recognition, and retention initiatives.

Skills

Leadership

Team-building

Organizational skills

Communication skills

Multitasking

Flexibility

Tools

Microsoft Office

Opera PMS

HotSOS

Inventory systems

Job description

Noble House Hotels & Resorts on Jekyll Island seeks a Director of Housekeeping to lead the housekeeping and laundry teams, uphold brand standards, and ensure guest satisfaction. You will manage SOPs, budgets, safety, and daily operations while fostering a positive team culture and delivering top-notch cleanliness across all spaces.

Lead, train, and develop staff; coordinate with Engineering, Front Office, and F&B; supervise linen inventory and vendor relations; drive safety and environmental