Head of Housekeeping & Guest Experience

TPG Hotels & Resorts; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any TPG物业

Job summary

TPG Hotels & Resorts is seeking a Housekeeping Manager to lead daily operations and drive guest satisfaction in Wilmington, NC. You will oversee staff, schedules, training, and performance while ensuring high cleanliness standards across rooms and public areas.

The role requires strong communication, leadership, and organizational skills, with experience in hospitality housekeeping and budget awareness. This on-site position offers full-time hours and benefits.

Qualifications

• High school diploma or higher; hospitality management degree is a plus.
• 2+ years in a supervisory or managerial housekeeping role.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and train housekeeping staff; create daily schedules.
• Establish and enforce cleaning standards and safety rules.
• Monitor room/public area cleanliness and quality control inspections.
• Manage inventory and coordinate with purchasing; control costs.
• Communicate with front desk and maintenance for smooth operations.
• Address guest concerns and enhance guest satisfaction.

Skills

Staff management

Strong communication

Leadership

Time management

Education

High school diploma

Hospitality mgmt degree a plus

Tools

Microsoft Office

Job description

TPG Hotels & Resorts is seeking a Housekeeping Manager to lead daily operations and drive guest satisfaction in Wilmington, NC. You will oversee staff, schedules, training, and performance while ensuring high cleanliness standards across rooms and public areas.

The role requires strong communication, leadership, and organizational skills, with experience in hospitality housekeeping and budget awareness. This on-site position offers full-time hours and benefits.