Housekeeping Mgr

TPG Hotels and Resorts; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel Discounts

Identity Theft Protection

FSAs

401(k) Plan

Paid Time Off

Hotel discounts

Job summary

A premier hospitality group in Wilmington is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department. The ideal candidate will manage staff, enforce cleaning standards, and enhance guest satisfaction. Requirements include a high school diploma, at least 2 years of supervisory experience, strong communication skills, and proficiency in Microsoft Office. This full-time position offers competitive benefits and a chance to work in an engaging environment.

Qualifications

• Minimum of 2 years' experience in a supervisory or managerial role in housekeeping or related field.
• Strong ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Leadership to manage diverse team.
• Ability to address issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency with basic computer applications (Microsoft Office).
• Ability to work flexible hours and adapt to changing priorities.

Responsibilities

• Oversee and manage the daily operation of the housekeeping department.
• Recruit, train, and supervise housekeeping staff.
• Establish and enforce cleaning standards and procedures.
• Maintain inventory of cleaning supplies and equipment.
• Address guest complaints and concerns related to housekeeping.

Skills

Communication skills

Organizational skills

Leadership skills

Attention to detail

Time-management skills

Issue resolution

Team motivation

Adaptability

Attention to detail

Education

High school diploma

Degree in hospitality management

Tools

Microsoft Office

Job description

Join to apply for the Housekeeping Mgr role at TPG Hotels and Resorts

Job Overview

The Housekeeping Manager is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You’ll Be Doing

• Staff Management: Recruit, train, and supervise housekeeping staff. Create department schedules and assign duties to housekeeping personnel daily. Conduct performance evaluations and provide feedback to staff. Provide ongoing training to housekeeping staff. Implement and update training programs to improve efficiency and performance.
• Cleaning Standards: Establish and enforce cleaning standards and procedures. Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities. Ensure compliance with health and safety regulations. Implement quality control programs to maintain high standards of cleanliness. Conduct regular audits to ensure adherence to established standards.
• Inventory Management: Maintain inventory of cleaning supplies and equipment. Coordinate with the purchasing department for procurement of cleaning materials. Control costs and expenses within the allocated budget.
• Guest Satisfaction: Address guest complaints and concerns related to housekeeping. Implement measures to enhance guest satisfaction and experience.
• Communication: Liaise with other departments to coordinate housekeeping activities. Communicate with front desk staff to ensure accurate room status information. Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required; a degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2 years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time‑management skills.
• Strong attention to detail and a commitment to maintaining high‑quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part‑Time Benefits Also Available!

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Hospitality

EEO/VET/DISABLED

Equal opportunity employer; we welcome and encourage applications from veterans and individuals with disabilities.