Head of Housekeeping & Guest Experience

Courtyard Statesville Mooresville Lake Norma; Statesville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Courtyard Statesville Mooresville Lake Norman in Statesville, NC is seeking an Executive Housekeeper to oversee housekeeping operations and lead a team to maintain high cleanliness standards and guest satisfaction.

You will supervise daily activities, train staff, manage inventory, and collaborate with other departments to ensure seamless guest experiences. Weekend and holiday flexibility is required to maintain service levels across the hotel.

Qualifications

• Prior experience in a housekeeping leadership role.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Willingness to work weekends and holidays as needed.

Responsibilities

• Supervising and coordinating the daily activities of the housekeeping staff.
• Inspecting guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
• Training and developing housekeeping staff to uphold quality standards.
• Managing inventory and ordering supplies as needed.
• Conducting performance evaluations and providing feedback to team members.
• Collaborating with other departments to ensure seamless guest experiences.

Skills

Housekeeping leadership

Communication

Organizational skills

Time management

Teamwork

Flexibility

Job description

Courtyard Statesville Mooresville Lake Norman in Statesville, NC is seeking an Executive Housekeeper to oversee housekeeping operations and lead a team to maintain high cleanliness standards and guest satisfaction.

You will supervise daily activities, train staff, manage inventory, and collaborate with other departments to ensure seamless guest experiences. Weekend and holiday flexibility is required to maintain service levels across the hotel.