Head of Housekeeping & Guest Experience

The Inn at Rancho Santa Fe; Rancho Santa Fe (CA); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical Insurance

Dental Insurance

Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Résumé du poste

The Inn at Rancho Santa Fe is seeking an experienced Director of Housekeeping to lead all housekeeping operations, guest rooms, public areas, laundry, and back-of-house spaces. This role focuses on maintaining exceptional cleanliness standards, guest satisfaction, and team development in a luxury resort environment.

You will manage labor and budgets, drive safety and regulatory compliance, partner with other departments, and champion process improvements to protect the property's reputation and

Qualifications

• 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
• Previous experience leading, coaching, and developing management and frontline teams.
• Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
• Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
• Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid driver's license if required by the property.

Responsabilités

• Lead all housekeeping functions: guest rooms, public spaces, laundry operations, and back-of-house areas.
• Set operational standards, monitor execution, ensure cleanliness, consistency, and efficiency across areas of responsibility.
• Drive service excellence to deliver a clean, safe, and welcoming environment for guests; monitor quality standards and guest feedback.
• Provide leadership, coaching, performance management, and development for housekeeping managers and associates.
• Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses.
• Oversee safety, security, and regulatory compliance; promote associate safety and asset protection.

Connaissances

Housekeeping Leadership

Team Development

Budgeting & Financials

Operational Oversight

Safety & Compliance

Communication Skills

Outils

Microsoft Office

Description du poste

The Inn at Rancho Santa Fe is seeking an experienced Director of Housekeeping to lead all housekeeping operations, guest rooms, public areas, laundry, and back-of-house spaces. This role focuses on maintaining exceptional cleanliness standards, guest satisfaction, and team development in a luxury resort environment.

You will manage labor and budgets, drive safety and regulatory compliance, partner with other departments, and champion process improvements to protect the property's reputation and