Director Housekeeping

The Inn at Rancho Santa Fe; Rancho Santa Fe (CA); Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily Pay

Medical Insurance

Dental Insurance

Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Descripción de la vacante

The Inn at Rancho Santa Fe is seeking an experienced Director of Housekeeping to lead all housekeeping operations, guest rooms, public areas, laundry, and back-of-house spaces. This role focuses on maintaining exceptional cleanliness standards, guest satisfaction, and team development in a luxury resort environment.

You will manage labor and budgets, drive safety and regulatory compliance, partner with other departments, and champion process improvements to protect the property's reputation and

Formación

• 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
• Previous experience leading, coaching, and developing management and frontline teams.
• Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
• Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
• Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid driver's license if required by the property.

Responsabilidades

• Lead all housekeeping functions: guest rooms, public spaces, laundry operations, and back-of-house areas.
• Set operational standards, monitor execution, ensure cleanliness, consistency, and efficiency across areas of responsibility.
• Drive service excellence to deliver a clean, safe, and welcoming environment for guests; monitor quality standards and guest feedback.
• Provide leadership, coaching, performance management, and development for housekeeping managers and associates.
• Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses.
• Oversee safety, security, and regulatory compliance; promote associate safety and asset protection.

Conocimientos

Housekeeping Leadership

Team Development

Budgeting & Financials

Operational Oversight

Safety & Compliance

Communication Skills

Herramientas

Microsoft Office

Descripción del empleo

Join Our Team as Director of Housekeeping!

The Director of Housekeeping provides strategic and operational leadership for all housekeeping functions, including guest rooms, public areas, laundry operations, and back-of-house spaces. This role is responsible for maintaining exceptional cleanliness standards, driving guest satisfaction, developing high-performing teams, managing labor and departmental resources, and ensuring compliance with safety and operational standards. Through effective leadership and collaboration, the Director of Housekeeping plays a critical role in protecting the hotel's reputation, enhancing the guest experience, and achieving overall business objectives.

KEY SKILLS/RESPONSIBILITIES

• Housekeeping Operations Management: Lead all housekeeping functions, including guest rooms, public spaces, laundry operations, and back-of-house areas. Establish operational standards, monitor execution, and ensure cleanliness, consistency, and efficiency across all areas of responsibility.
• Quality Assurance & Guest Experience: Drive service excellence by ensuring the hotel consistently delivers a clean, safe, and welcoming environment for guests. Monitor quality standards, guest feedback, special requests, and property appearance to support guest satisfaction and brand performance.
• Workforce Leadership & Team Development: Provide leadership, coaching, performance management, and development for housekeeping managers and associates. Foster accountability, engagement, and continuous improvement while building a strong leadership pipeline within the department.
• Labor, Inventory & Financial Stewardship: Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses. Utilize operational and financial data to maximize efficiency while maintaining service and quality standards.
• Safety, Security & Regulatory Compliance: Oversee department compliance with company policies, safety programs, security procedures, key control standards, emergency preparedness requirements, and operational regulations. Promote a culture focused on associate safety, asset protection, and risk mitigation.
• Cross-Department Operations & Property Support: Partner with hotel leadership, engineering, front office, and other departments to ensure seamless operations and consistent service delivery. Support property-wide initiatives, communicate operational priorities, and contribute to overall hotel performance.

EDUCATION & EXPERIENCE

• 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
• Previous experience leading, coaching, and developing management and frontline teams.
• Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
• Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
• Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid driver's license if required by the property.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Boldly reimagined, intentionally honored, rich with comfort. Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time-honored tradition, The Inn has undergone a property-wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun-soaked Southern California lifestyle is all around. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: 6/9/25