Head of Housekeeping & Guest Experience

HEI Hotels; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

401(k) with match

Pet insurance

Paid time off

DailyPay access

Hotel room discounts

Job summary

HEI Hotels and Resorts is seeking an experienced housekeeping leader in Orlando to oversee daily operations across guestrooms, public spaces, and back-of-house areas. You will manage staffing, budgeting, and vendor coordination while maintaining high standards of cleanliness and guest satisfaction.

The role requires coordinating with other departments, ensuring OSHA compliance, and driving cost controls. A strong team player with excellent organizational and communication skills is essential.

Qualifications

• 5+ years of management experience, including at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of housekeeping and laundry operations and job requirements.
• Ability to coordinate with other department leaders and resolve conflicts.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards; perform routine inspections.
• Develop housekeeping and laundry budgets and cost controls.
• Manage inventory of guest supplies, equipment, and linen; track expenses.
• Schedule labor to align with occupancy forecasts and events.
• Hire, train, develop, evaluate performance, and discipline staff as needed.
• Communicate clearly with staff; ensure positive interactions with guests.

Skills

Management experience

Staffing & scheduling

Budgeting

Guest service excellence

Communication skills

Problem solving

Team player

Organizational skills

Adaptability

Tools

Labor management tools

Job description

HEI Hotels and Resorts is seeking an experienced housekeeping leader in Orlando to oversee daily operations across guestrooms, public spaces, and back-of-house areas. You will manage staffing, budgeting, and vendor coordination while maintaining high standards of cleanliness and guest satisfaction.

The role requires coordinating with other departments, ensuring OSHA compliance, and driving cost controls. A strong team player with excellent organizational and communication skills is essential.