Head of Home Delivery Operations

NXTPoint Logistics; United States; Remote; USD 150,000 - 220,000; Full time

Job summary

NXTPoint Logistics is seeking a Director of Operations - Home Delivery to translate strategy into field execution across multiple markets. You will oversee warehouse, routing, delivery, and installation, guiding site leaders and ensuring safety, quality, and profitability.

You will own KPIs, drive continuous improvement using Lean/Six Sigma, manage contractor networks, forecast capacity, and partner with cross-functional teams to scale growth and customer satisfaction.

Qualifications

• Experience leading multi-site operations with field teams.
• Strong financial acumen and budgeting experience.
• Proven track record in home delivery or last-mile operations.

Responsibilities

• Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities.
• Own assigned operational and financial results, including service improvement plans, continuous improvement initiatives, revenue, direct labor and contractor expense, contribution margin, controllable costs, budget performance, and profit improvement plans.
• Establish clear performance expectations through KPIs and review operating results using client scorecards, on-time delivery, customer satisfaction, damages, claims, and productivity measures.
• Lead structured daily, weekly, and monthly operating reviews; identify root causes and verify sustained resolution of performance gaps.

Skills

Operational leadership

P&L management

Lean Six Sigma

Contractor management

Analytics & KPIs

Cross-functional collaboration

Education

Bachelor's Degree in Supply Chain, Logistics, Business Administration, Engineering, or related field

Job description

NXTPoint Logistics is seeking a Director of Operations - Home Delivery to translate strategy into field execution across multiple markets. You will oversee warehouse, routing, delivery, and installation, guiding site leaders and ensuring safety, quality, and profitability.

You will own KPIs, drive continuous improvement using Lean/Six Sigma, manage contractor networks, forecast capacity, and partner with cross-functional teams to scale growth and customer satisfaction.