Senior Director, Home Delivery Operations & Performance

NXTPoint Logistics; Texas; On-site; USD 140,000 - 240,000; Full time

Job summary

NXTPoint Logistics is seeking a Director of Operations for Home Delivery in Texas to translate strategy into field execution across markets. You will lead site leaders, drive profitability, safety, and service quality while building a culture of accountability.

This role requires strong financial judgment, Lean/Six Sigma experience, and the ability to collaborate with cross-functional teams such as Account Management, Sales, and Finance.

Qualifications

• Bachelor’s degree in a related field; strong operational leadership experience.
• 8+ years in transportation/logistics or similar, with multi-site leadership.
• Experience translating financial data into corrective actions and business decisions.
• Experience with independent contractor delivery networks and final mile operations.
• Lean/Six Sigma background preferred.
• Strong cross-functional collaboration skills.

Responsibilities

• Lead day-to-day execution across Home Delivery markets (warehouse, routing, dispatch, delivery, installation, returns, and customer resolution).
• Own assigned operational and financial results including budgets, labor, and contractor costs.
• Establish clear KPIs and review results using client scorecards, on-time delivery, customer satisfaction, and profitability metrics.
• Lead structured daily/weekly/monthly operating reviews and drive root-cause resolution.
• Maintain strong field presence through market visits, site observations, and leadership coaching.
• Ensure sufficient qualified delivery capacity for forecasted demand and peak periods, in partnership with local leaders.

Skills

Operational leadership

Financial acumen

KPIs & scorecards

Cross-functional leadership

Lean Six Sigma

Change management

Education

Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or related field

Eight+ years of progressive experience in transportation, logistics, supply chain, or related operating environment

Experience leading multiple sites, markets, or geographically dispersed teams

Experience with final mile/home delivery

Lean, Six Sigma training or certification preferred

Tools

Microsoft Office

Job description

NXTPoint Logistics is seeking a Director of Operations for Home Delivery in Texas to translate strategy into field execution across markets. You will lead site leaders, drive profitability, safety, and service quality while building a culture of accountability.

This role requires strong financial judgment, Lean/Six Sigma experience, and the ability to collaborate with cross-functional teams such as Account Management, Sales, and Finance.