Director of Field Operations & Delivery Excellence

The Suddath Companies; Coppell (TX); Vor Ort; USD 130.000 - 170.000; Vollzeit

Zusammenfassung

NXTPoint Logistics is seeking a Director of Operations to translate the Home Delivery operating strategy into consistent field execution across a broad network of markets. The role emphasizes leadership, financial accountability, and data-driven decision making to optimize service quality and profitability.

The successful candidate will develop leaders, drive continuous improvement, and ensure compliance with safety and regulatory standards while expanding our delivery capabilities and customer

Qualifikationen

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Engineering, or related field.
• Eight or more years in transportation, logistics, or home delivery; 3+ years leading multiple sites.
• P&L and budget management experience with data-driven actions.
• Experience leading operations supported by independent contractor networks.
• Direct final mile/home delivery experience; appliance delivery/installation preferred.
• Experience with customer implementations, market launches or expansions preferred.
• Lean, Six Sigma or similar training/certification preferred.

Aufgaben

• Lead day-to-day execution across Home Delivery markets, including warehouse, routing, dispatch, delivery, installation, returns and customer resolution.
• Own assigned operating and financial results, including service improvement plans, revenue, labor and contractor costs, and profit improvement.
• Establish clear KPIs and review results using client scorecards, on-time delivery, satisfaction and safety metrics.
• Lead structured daily/weekly/monthly operating reviews; identify root causes and drive corrective actions.
• Maintain strong field presence through market visits, site observations and leader coaching.
• Ensure sufficient delivery capacity for forecasted demand, seasonal peaks and contingencies with local leaders.
• Implement contractor settlements, incentives and compliance, preserving the independent contractor model.
• Ensure adherence to policies, regulations, safety standards (OSHA/DOT as applicable).
• Collaborate with VP of Operations and support functions on capacity, safety and risk initiatives; provide field feedback.
• Support customer retention, renewals, and market launches with cross-functional teams.
• Develop annual operating plans, staffing, capacity and capital needs; adjust resources as conditions change.
• Drive standard work, process documentation and data integrity across transportation, warehouse and reporting systems.
• Apply Lean/Six Sigma to reduce waste and improve productivity and service.

Kenntnisse

Operational leadership

Financial acumen

KPI analysis

Cross-functional collaboration

Stakeholder communication

Problem solving

Ausbildung

Bachelor’s degree in Supply Chain

Tools

Microsoft Office Suite

Transportation management systems

Routing software

WMS / warehouse systems

Jobbeschreibung

NXTPoint Logistics is seeking a Director of Operations to translate the Home Delivery operating strategy into consistent field execution across a broad network of markets. The role emphasizes leadership, financial accountability, and data-driven decision making to optimize service quality and profitability.

The successful candidate will develop leaders, drive continuous improvement, and ensure compliance with safety and regulatory standards while expanding our delivery capabilities and customer