Delivery Operations Supervisor, Logistics

NXTPoint Logistics; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

NXTPoint Logistics provides end-to-end supply chain solutions, including warehousing, distribution and last-mile delivery. The Assistant Operations Manager supports daily delivery and installation operations, workforce management, and contractor performance while helping ensure service and compliance across the site.

The role partners with site management to optimize staffing, route execution, and customer satisfaction, including training, onboarding, and performance coaching for employees and

Qualifications

• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• Minimum of two (2) years’ experience in the transportation, logistics, or related industry required.

Responsibilities

• Support the day-to-day execution of delivery and installation operations to ensure customer expectations and service commitments are achieved.
• Assist in supervising and developing employees and independent contractor teams, providing coaching, guidance, and performance feedback as needed.
• Support recruiting, onboarding, training, and retention efforts for employees and independent contractors.
• Help ensure all delivery teams are properly qualified, documented, and prepared for daily route execution, including required licensing, insurance, certifications, equipment, and customer-specific requirements.
• Assist with monitoring operational KPIs, including route completion, service failures, customer satisfaction, productivity, dropped routes, and reschedule performance.
• Assist in addressing employee, contractor, and operational performance concerns and support corrective actions when necessary.
• Support daily staffing, routing and driver team capacity planning to meet customer service requirements.
• Coordinate resolution of delivery, installation, customer service, and when needed contractor-related issues.
• Build and maintain positive relationships with customers, employees, independent contractors, and internal teams.
• Support customer communications and service recovery efforts related to operational issues and escalations.
• Assist with contractor qualification, onboarding, and compliance processes.
• Partner with operations leadership to address any identified service concerns and improvement plans.
• Conduct operational meetings, training sessions, and performance discussions with employees and contractors as needed.

Skills

MS Office

English communication

Teamwork

Problem solving

Education

Bachelor's degree in Business, Supply Chain Logistics, or related field

Tools

MS Excel

Outlook

Word

Job description

NXTPoint Logistics provides end-to-end supply chain solutions, including warehousing, distribution and last-mile delivery. The Assistant Operations Manager supports daily delivery and installation operations, workforce management, and contractor performance while helping ensure service and compliance across the site.

The role partners with site management to optimize staffing, route execution, and customer satisfaction, including training, onboarding, and performance coaching for employees and