Head of Global Luxury Client Services

Khaite; New York (NY); Presencial; USD 135.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, and vision programs

401k with employer match

Employee discounts and perks

Bonus plan

Resumo da vaga

KHAITE is seeking a Director of Client Services to lead and scale our global luxury client services organization from the NYC HQ. You will shape the team structure, channels, and technology, ensuring exceptional day‑to‑day client support while building a roadmap for scalable, personalized service across ecommerce, stores, and personal shopping channels.

The role combines strategic leadership with hands‑on execution, developing service standards, automation, and an elevated client experience that

Qualificações

• Significant experience in Client Services, Customer Experience or Ecommerce Service within luxury fashion or high‑touch consumer environments.
• Experience leading client‑facing teams in a growing organization.
• Strong understanding of luxury service expectations and clienteling capabilities.

Responsabilidades

• Lead and develop KHAITE's Client Services team to maintain high standards across channels.
• Define long‑term operating model to support ecommerce, stores, and international growth.
• Develop a phased roadmap for hours, geography, staffing and specialist capabilities.
• Build scalable processes to absorb rapid growth while maintaining service quality.
• Establish clear service standards, escalation paths and procedures for a global brand.
• Partner across Ecommerce, Retail, Personal Shopping, CRM, Logistics and Operations to align the end‑to‑end client journey.

Conhecimentos

Client Services Leadership

Luxury Retail Experience

Descrição da vaga

KHAITE is seeking a Director of Client Services to lead and scale our global luxury client services organization from the NYC HQ. You will shape the team structure, channels, and technology, ensuring exceptional day‑to‑day client support while building a roadmap for scalable, personalized service across ecommerce, stores, and personal shopping channels.

The role combines strategic leadership with hands‑on execution, developing service standards, automation, and an elevated client experience that