Head of Fulfillment Operations & P&L

Archway Marketing Services; Romeoville (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Archway Marketing Services in Romeoville, IL, is seeking a Director of Operations to lead high-capacity order processing and fulfillment across multiple distribution centers. You will optimize processes to improve speed, accuracy, safety, and cost while managing P&L and budgets.

You will collaborate with executive leadership, support teams, and clients, driving continuous improvement, standardizing training, and leveraging ERP/WMS/LMS technologies to achieve flawless client experiences.

Qualifications

• Bachelor’s degree in business, engineering, or supply chain management (MBA preferred).
• 10+ years’ experience with operations and fulfillment production management across multiple distribution centers.
• Ability to interface with clients to address current and future needs.
• Knowledge of US Mail, Parcel, LTL, TL, and international shipping requirements.
• Strong reporting, communication, and leadership skills.
• Experience in fulfillment, warehouse, shipping/receiving, inventory control and WMS.

Responsibilities

• Manage distribution and fulfillment operations including staffing, training, safety, equipment maintenance, inventory control, budgeting, and procedures to maintain a quality DC operation.
• Provide leadership, mentoring and management of operations team for continuous improvement.
• Review analyses of activities, costs, operations, and forecast data to assess progress toward goals.
• Drive training standardization to ensure uniform client experience across facilities.
• Leverage ERP/WMS/LMS technologies to drive DC efficiencies.
• Monitor quality systems, safety practices, and audits with the quality team.
• Oversee and improve systems, workflow and reporting in the operational environment.
• Lead LEAN initiatives and ensure compliance with laws.
• Manage space, security, facilities, and equipment maintenance.
• Plan for future resource needs through labor and demand planning.
• Develop relationships with clients and vendors; participate in pricing and client meetings.
• Oversee budgeting and cost reporting including labor and operating expenses.
• Direct and evaluate staff performance with Human Capital.

Skills

Leadership

Strategic planning

Budgeting & P&L

Process improvement

ERP/WMS/LMS expertise

Education

Bachelor’s degree in business, engineering, or supply chain management

MBA preferred

Tools

ERP systems

WMS

LMS

Job description

Archway Marketing Services in Romeoville, IL, is seeking a Director of Operations to lead high-capacity order processing and fulfillment across multiple distribution centers. You will optimize processes to improve speed, accuracy, safety, and cost while managing P&L and budgets.

You will collaborate with executive leadership, support teams, and clients, driving continuous improvement, standardizing training, and leveraging ERP/WMS/LMS technologies to achieve flawless client experiences.