Director, Operations

Archway; Romeoville (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

Archway is seeking a Director of Operations to lead high-capacity order processing and fulfillment across multiple locations. You will optimize processes, drive improvements in safety, talent management and customer experience, and manage department P&L with senior leadership collaboration.

Responsibilities include budgeting, labor planning, and coordinating with clients and vendors to meet KPI targets while ensuring compliant, efficient DC operations.

Qualifications

• Bachelor’s degree and 10+ years’ experience in operations and fulfillment production management.
• Experience interfacing with clients to address needs and resolve issues.
• Knowledge of US Mail, Parcel, LTL, TL, and international shipping requirements.
• Strong report writing and business communication skills.
• Highly organized with ability to train and motivate teams.
• Experience with fulfillment, warehouse, shipping/receiving, and inventory control.
• Ability to lead across disciplines and levels in a large operation.
• Excellent managerial, supervisory, and people skills.
• Ability to interpret financial data and set production goals.

Responsibilities

• Manage distribution and fulfillment operations including staffing, training, safety, and budgeting.
• Provide leadership and mentoring for operations teams across facilities.
• Analyze activity, costs, and forecast data to track progress toward goals.
• Drive standardization and consistency in training for a uniform client experience.
• Leverage ERP/WMS/LMS technologies to optimize DC operations.
• Monitor safety and compliance with OSHA; audit systems and processes.
• Oversee space, security, and facility management; plan capacity.

Skills

Leadership

Budgeting

Operations management

Communication

Team building

Process improvement

Project management

Data analysis

Education

Bachelor's degree in Business Administration or related field

MBA preferred

Tools

ERP

WMS

LMS

Inventory systems

Job description

Romeoville
901 W Bluff Rd
Unit A
Romeoville, IL 60446, USA

The Director of Operations is responsible for managing all operations related to high-capacity order processing and fulfillment operations for a variety of complex clients across multiple locations. The Operations Director ensures daily fulfillment operations are executed safely, with excellence and efficiency, so that inventory, quality, and fulfillment KPIs are met. The Director of Operations is expected to optimize processes, improve the speed and accuracy of fulfillment, and drive meaningful improvements in safety, talent management, customer experience, quality, and cost. As a member of senior management, this person works collaboratively with executive leadership and support teams, participating in budget development, monitoring budgeted versus actual costs, and is accountable for department Profit and Loss (P&L).

MAJOR AREAS OF PERFORMANCE:

• Manage distribution and fulfillment operations including staffing (core and temporary labor), training, safety, equipment maintenance, inventory control, budgeting, and processes/procedures to maintain a quality distribution center (DC) operation.
• Provide leadership, mentoring and management of operations team in the expansion and support of continuous improvement.
• Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.
• Drive standardization and consistency in training team members within each facility to ensure consistent delivery of services and flawless execution leading to a uniform client experience.
• Leverage technology and equipment to drive efficiencies in the DC. Intermediate working knowledge of ERP (enterprise resource planning system), WMS (warehouse management system) and LMS (labor management system) technologies to manage the DC operations.
• Provide frequent DC monitoring, auditing and enforcement of system processes, safe working practices in adherence to OSHA regulations, and work with the quality team to perform auditing of systems and processes.
• Oversee and improve upon established systems, workflow and reporting within the operational environment.
• Drive continuous improvement and support LEAN and best practice initiatives while staying compliant with relevant federal, state and local laws.
• Oversee overall space capacity and facility management including building security, equipment maintenance, buildings and ground and facility cleaning.
• Anticipate future resource, process, procedure, and system requirements as changes in business dictate through labor and demand planning efforts.
• Develop strong relationships with external and internal partners including clients and vendors.
• Actively participate in RFP, pricing negotiations and client facing meetings.
• Responsible for all budgeting and reporting including labor costs and operating expenses.
• Responsible for performing or overseeing planning, assigning, and directing work; appraising performance including commendation or disciplinary action; and resolving employee inquiries or complaints in collaboration with the Human Capital team.
• Respectful and non-threatening treatment of others.
• R egular and punctual attendance.
• Perform other duties and responsibilities as required.

QUALIFICATIONS (EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS) REQUIRED:

• Bachelor’s degree, preferably in business, engineering, or supply chain management (MBA preferred).
• 10 + years’ experiencewith extensive knowledge in operations and fulfillment production management in a multiple distribution center setting with exhibited outstanding leadership and team building qualities.
• Ability to interface with clients to address current and future needs and resolve client issues.
• Knowledge of US Mail, Parcel, LTL, TL, and international shipping requirements.
• Ability to write reports and business correspondence and to adjust as required based on the audience.
• Highly organized with the ability to train, motivate, and maintain an efficient and energetic team environment.
• Working knowledge and experience in fulfillment, warehouse, shipping/receiving disciplines, inventory control and warehouse management systems.
• Ability to work with a variety of disciplines and levels within the organization.
• Excellent managerial, supervisory, and people skills
• Excellent written and verbal communication skills.
• Ability to handle a fast paced and changing environment
• Outstanding leadership and managerial skills.
• Ability to interpret financial data as needed to set production goals.
• Excellent organizational skills and attention to detail.

Bachelors or better in Business Administration or related field.

Equal Opportunity Employer
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