Head of Forward Deployed Services (AI-Driven Ops)

Doss; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Doss is seeking a Portfolio Manager in the Forward Deployed Services team to own a portfolio of upper mid-market and enterprise client relationships and lead a team of FDPMs while staying deeply hands-on yourself. You'll manage the full post-sales lifecycle from discovery to go-live and drive client outcomes with speed and precision.

You will guide discovery, design, implementation, and go-live, owning complex programs, and shaping product capabilities.

Qualifications

• 8+ years in engineering, consulting, finance, operations, or technical program management with people leadership.
• ERP implementation leadership experience preferred; other complex B2B software projects considered.
• Ability to map intertwined processes across people, process and technology.

Responsibilities

• Lead a team of FDPMs across multiple upper mid-market and enterprise clients and ensure delivery quality.
• Own end-to-end post-sales lifecycle: discovery, design, implementation, and go-live.
• Coach teammates and drive client outcomes, retention, and expansion.
• Coordinate cross-functional deep dives to map end-to-end business processes and workflows.
• Contribute to new product capabilities and AI-forward improvements.

Skills

People management

ERP implementation

Systems thinking

Player-coach

Analytical mindset

Tools

SQL

Job description

Doss is seeking a Portfolio Manager in the Forward Deployed Services team to own a portfolio of upper mid-market and enterprise client relationships and lead a team of FDPMs while staying deeply hands-on yourself. You'll manage the full post-sales lifecycle from discovery to go-live and drive client outcomes with speed and precision.

You will guide discovery, design, implementation, and go-live, owning complex programs, and shaping product capabilities.