Forward Deployed Services Lead — Player-Coach for Enterprise

DOSS; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

DOSS is building an Operations Cloud for the real world, a modern AI-native platform to manage procurement, inventory, orders, fulfillment and finance in real time. The Portfolio Manager leads a team of Forward Deployed Product Managers, owning high‑value client relationships post‑sale and guiding discovery, design, build and go‑live.

This player‑coach role combines hands‑on delivery with leadership across cross‑functional teams, driving quality, pace, and customer outcomes while advancing

Qualifications

• 5+ years of leadership experience in engineering, consulting, finance, operations, product operations, or technical program management — leading or mentoring others; ERP experience is a major plus but not a requirement
• Systems thinking across people, process, and technology with ability to teach others
• Hands-on leader who mentors by doing, not just delegating
• Thrives in high‑pressure startup/consulting environments
• Ability to break down hard engineering and logic problems for a team
• Strong analytical mindset with ability to synthesize under ambiguity
• Experience translating cross‑functional flows into product design and configuration

Responsibilities

• Lead a team of Forward Deployed Product Managers across upper mid‑market and enterprise clients, accountable for team output and client outcomes
• Maintain hands-on involvement across discovery, design, implementation, and go‑live in a player‑coach role
• Own the success of the most complex client relationships and reflect team execution through portfolio outcomes
• Conduct cross‑functional deep dives to map end‑to‑end business processes and workflows
• Drive new product capabilities to support expansion into upper mid‑market and enterprise
• Set best-in-class practices across the team and build or improve processes
• Translate process flows into product design and configuration within the DOSS platform
• Partner with technical teams on integrations and data migrations
• Lead portfolio through UAT, training, and go‑live support to drive retention
• Coach FDPMs on client management, problem‑solving frameworks, and feedback loops
• Drive AI‑forward improvements to product and customer lifecycle processes

Skills

Leadership

Systems thinker

Player‑Coach mentality

High‑intensity

Technical from first principles

Intellectual firepower

Analytical mindset

SQL experience

Tools

SQL

Job description

DOSS is building an Operations Cloud for the real world, a modern AI-native platform to manage procurement, inventory, orders, fulfillment and finance in real time. The Portfolio Manager leads a team of Forward Deployed Product Managers, owning high‑value client relationships post‑sale and guiding discovery, design, build and go‑live.

This player‑coach role combines hands‑on delivery with leadership across cross‑functional teams, driving quality, pace, and customer outcomes while advancing