Head of Field Technology & CRM Strategy

Vertex Inc.; Boston (MA); Hybrid; USD 186,000 - 279,000; Full time

Benefits offered by this job

Hybrid work options

Medical benefits

Job summary

Vertex is seeking an experienced and strategic leader for the US Commercial Field Technology / CRM team. The Director, Field Technology is responsible for setting the strategy and leading execution for CRM and US commercial field technology enablement, ensuring commercial field teams are equipped with effective, scalable technology that drives engagement, productivity, and decision‑making.

This leader will shape and operate integrated technology and data solutions for the field, connecting

Qualifications

• 15+ years in life sciences.
• 8+ years managing Veeva CRM.
• 8+ years technology project management experience.
• 5+ years managing a team of 3+ direct reports.

Responsibilities

• Define US Commercial CRM strategy and roadmap.
• Oversee end-to-end CRM lifecycle and integrations.
• Lead and develop the CRM Field Technology team.
• Align CRM initiatives with business unit goals and governance.

Skills

CRM leadership

Vendor mgmt

Stakeholder management

Strategic thinking

Ambiguity navigation

Education

Life sciences background

Tools

Veeva CRM

Job description

Vertex is seeking an experienced and strategic leader for the US Commercial Field Technology / CRM team. The Director, Field Technology is responsible for setting the strategy and leading execution for CRM and US commercial field technology enablement, ensuring commercial field teams are equipped with effective, scalable technology that drives engagement, productivity, and decision‑making.

This leader will shape and operate integrated technology and data solutions for the field, connecting