Head of Event Operations & Onsite Delivery

Shoptalk; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Competitive bonus structure

Full medical, dental, and vision

401K retirement plan

Generous vacation policy

Job summary

Hyve's BETT USA is seeking a Director of Event Operations to lead a small team and ensure best-in-class onsite delivery for BETT USA. You will collaborate with the VP of Operations on delivery strategy and will travel to events including BETT UK and ASU+GSV Summit.

You will oversee pre-event planning, on-site execution, budgets, vendor relationships, and logistics such as F&B, AV, signage, and staffing. You will coach 1–3 coordinators and align with commercial, marketing, and content teams.

Qualifications

• 5-7 years of event management experience in large conferences or trade shows.
• Ten years experience working on an event or conference.
• Exceptional interpersonal, communication and negotiation skills.
• Must be highly organized, able to work under pressure and make thoughtful decisions.
• Comfortable with technology platforms and management; strong Excel skills.
• Experience developing and leading young teams and setting clear objectives.
• Detail-oriented, proactive problem solver who stays organized with priorities.
• High standards; refuses to settle for 'good enough'.
• Ability to negotiate large-scale contracts with vendors and venues.
• Solid written and verbal communication skills; creative multitasking ability.

Responsibilities

• Manage planning and execution of the event, including pre-event and on-site work.
• Oversee the on-site Meetups program.
• Manage event budgets, forecasts, and vendor relationships; conduct site visits and RFPs.
• Handle logistics: floor plans, AV, F&B, décor, staffing, signage, and collateral.
• Negotiate contracts, process invoices, and manage insurance requirements.
• Plan and manage staffing for each event, including temporary and contract staff.
• Lead post-event reconciliation and gather feedback with vendors.
• Grow and mentor a small team of 1-3 event coordinators/managers.
• Collaborate with commercial, marketing, and content teams for partnerships.
• Develop and maintain processes for BETT USA sponsorship delivery.

Skills

Event management

Vendor negotiations

Budgeting

Team leadership

Communication skills

Attention to detail

Problem solving

Multi-tasking

Negotiation

Excel proficiency

Tools

Excel

Job description

Hyve's BETT USA is seeking a Director of Event Operations to lead a small team and ensure best-in-class onsite delivery for BETT USA. You will collaborate with the VP of Operations on delivery strategy and will travel to events including BETT UK and ASU+GSV Summit.

You will oversee pre-event planning, on-site execution, budgets, vendor relationships, and logistics such as F&B, AV, signage, and staffing. You will coach 1–3 coordinators and align with commercial, marketing, and content teams.